Telephone Operator

Job Title: Telephone Operator

Major duties include, but are not limited to:

• Operating a digital multi-line telephone system.
• Handling incoming commercial and FTS calls, local and information calls, calls pertaining to patients, and calls requiring employee location.
• Full working knowledge of the Medical Center and its many services and sections.
• Placing long distance and overseas calls.
• Correctly route calls when very little information is forthcoming from caller.
• Remaining calm, courteous, and efficient when a caller becomes angry and abusive.
• Knowledge of what to do and who to call when there is a systems failure.
• Handling emergencies calmly.
• Making proper response to alarms, knowing which ones take priority over all other activities.
• Performs other duties as assigned.

Work Schedule: Monday - Friday 8:00am to 4:30 pm

Virtual: This is not a virtual position.

Position Description/PD#: Telephone Operator/ PD437-40213A

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.