Patient Care Coordinator

Be a part of our mission of preparing dentists that are committed to serving the underserved communities in northern New England and beyond. The University of New England College of Dental Medicine ( UNE CDM ) is seeking a Patient Care Coordinator ( PCC ) to join our Oral Health Center ( OHC ).

The PCC is the administrative and operational facilitator for the Group Practice Comprehensive Care Clinics at the College of Dental Medicine. The PCC is the primary contact for patient communication within the group practice, and is responsible for management of the group practice, coordination of patient appointment scheduling and student clinical schedules (appointments). Other duties include instructing the students in clinical business operations, overseeing the student business operations daily within the practice, tracking missing charges, approvals, and prosthodontic lab cases. In addition, the PCC coordinates with the Group Practice Leader for patient assignment to students to support timely quality patient care, while providing optimum educational experiences for students, thus ensuring that students follow clinic guidelines and protocols.

About the University of New England

UNE is Maine’s largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings.

In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges.

We are the state’s top provider of health professionals and home to Maine’s only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.

Benefits Overview

• Multiple health and dental plan options, plus vision coverage.
• Up to 8% retirement plan match.
• Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.
• Educational benefits
  • UNE tuition waiver for employees, spouses, and domestic partners.
  • UNE tuition waiver for dependents of employees with 1 year of full-time service.
    • 50% tuition reduction if less than 1 year of full-time service.

Reporting to the Assistant Director of Patient Services, the OHC Patient Care Coordinator demonstrates a strong customer focus while representing the core values of the UNE CDM . The person in this role supports the academic mission of the CDM by:

• Managing a comprehensive care Group Practice.
• Coordinating patient and procedure assignments in collaboration with faculty.
• Managing patient and student clinician appointments.
• Providing consultative guidance to students regarding business transactions.
• Acting as a liaison between patient, student, and business office-resolution of outstanding balance collections.
• Running reports within the practice management software.
• Serving as a primary patient contact for patient questions or concerns, and seeking follow up information as needed to resolve inconsistencies.
• Contributing to the patient-centered/student-centered educational model of the College of Dental Medicine.
• Ensuring student clinicians follow policies and procedures of the College of Dental Medicine for consistency across group practices.
• Working independently and as part of a team.
• Monitoring the indicators of student and patient progress in collaboration with Group Practice Leaders.
• Facilitating urgent patient care needs within the group practice.
• Modeling effective dental teamwork, practice management, HIPAA compliance, and professionalism for students.
• Actively fostering a welcoming culture of inclusion and diversity.
• Performing other duties as needed to contribute to an efficient positive clinical operation.

Qualifications

Candidate must have experience in a dental practice setting. Preferred qualifications include 3-5 years of relevant experience in a dental or medical healthcare facility, or combination of education, training, or experience from which comparable knowledge and skills are acquired.

• Demonstrate excellent written and verbal communication skills.
• Be able to effectively interact with patients, students, faculty, and other healthcare professionals.
• Be able to understand medical/dental terminology and dental treatment plans.
• Have experience with Electronic Health Record systems, computers, telephones, printers, copiers, and general office technology.
• Be proficient in typing.

EEO Statement Summary

Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.

Employees in clinical settings must meet the State of Maine’s immunization requirements and UNE’s health and immunization standards for dental health care personnel. Must be medically cleared, fit tested, and trained on proper respirator (N95, Powered Air Purifying Respirator ( PAPR )) use.

Additional Note

This position is not eligible for H-1B visa sponsorship or STEM OPT extension.

Anticipated Pay Range

Anticipated Pay Range $52,100 - $58,000