Account Manager

Office Beacon's Property Management vertical closed ~50 new clients in its first year, driven almost entirely by new business (95%, vs. ~70% upsell-driven company-wide). Continued growth now depends on expanding within our existing client base — identifying pain points, driving additional FTE placements, and building the kind of trusted, consultative relationships that turn a single placement into a long-term staffing roadmap. Our offshore Client Success Managers handle day-to-day service delivery well, but aren't positioned to have strategic, pain-point-driven conversations with owners and operators, or to represent Office Beacon in person within the industry. That gap is currently being absorbed by the VP of Sales and our PM subject-matter expert — unsustainable given their existing quota and operational responsibilities. This role is built to close that gap. ROLE SUMMARY The Account Manager will own retention and expansion for a portfolio of Property Management clients — acting as a trusted, industry-credible advisor who proactively identifies growth opportunities, gets ahead of client pain points, and represents Office Beacon at client sites and industry events. This is a relationship and revenue-growth role, not a service-delivery role. KEY RESPONSIBILITIES Account Growth & Retention Own expansion outcomes (additional FTE placements, service upsells) across an assigned portfolio of PM clients Proactively identify growth opportunities and staffing gaps before clients raise them Drive renewal conversations and reduce churn risk through consistent, high-quality engagement Strategic Client Relationships Build trusted-advisor relationships with owners, operators, and PM company leadership — leveraging genuine industry background and network Conduct regular check-ins (in person and virtual) focused on business outcomes, not just staffing status Serve as the escalation point for conversations offshore CSMs aren't positioned to have Establish and run a recurring Sales + Operations account review cadence Monitor account health signals (staffing utilization, satisfaction, risk indicators) and drive visibility across teams Maintain accurate account records and pipeline data in CRM Cross-Functional Coordination Partner with offshore Client Success Managers, Operations, and Recruiting to ensure delivery quality translates into account strategy Coordinate with Char on first-30-day onboarding for strategic or at-risk accounts Flag account-level trends to Sales and Ops leadership Industry Presence Represent Office Beacon at IREM, NARPM, NAA, PMEXPO, and other industry events Leverage existing PM network to support referrals, credibility, and warm introductions Travel to client sites alongside the VP of Sales as needed QUALIFICATIONS 5+ years in the property management industry (owner/operator, PM company leadership, or closely adjacent vendor/partner role) with a genuine professional network in the space Experience in account management, client success, or relationship-based sales — ideally in a B2B services or staffing context Demonstrated ability to have consultative, business-outcome conversations, not just status updates Comfortable with regular domestic travel CRM proficiency and comfort owning account data/reporting Based in the U.S., ideally near a major airport hub #J-18808-Ljbffr Office Beacon LLC