Client Service & Administrative Specialist

Sales Administrative Assistant

Position: Sales Administrative Assistant

Location: Melville, NY

Company/Industry: Well-established merchant services and payment processing company

Schedule: Mon-Fri In-Office Only

Salary: $55,000 Base Salary + Monthly Performance Bonuses ($1,000 $2,000/month) + benefits

Type: Direct Hire

Key Responsibilities

• Assist account executives and sales teams with daily workflow management, contract processing, and client onboarding documentation.
• Manage high-volume incoming phone calls and written communications regarding merchant accounts, contract terms, and transaction details.
• Address client reporting needs, extract transaction data, and provide clear account information to ensure ongoing client satisfaction.
• Manage, distribute, and track post-sale surveys to gather critical client feedback and ensure white-glove service standards.
• Act as a proactive decision-maker to resolve customer service or contract inquiries quickly and effectively.

Qualifications & Skills

• Exceptional verbal, written, listening, and interpersonal abilities.
• High energy, self-motivated, proactive, and eager to thrive in a high-volume team setting.
• Outstanding time-management skills, strong attention to detail, and proven multi-tasking capabilities.
• Sound decision-making skills with a calm, professional approach to customer support.
• Comfortable learning custom CRM systems, merchant reporting tools, and office software.

Compensation / Pay Rate (Up to): $70,000.00 - $70,000.00

All compensation and pay rates are dependent upon skills and experience. PrideStaff is an equal opportunity employer.