Casino Host

YOUR MISSION (The Job Description)

The Casino Host is responsible for developing, managing, and growing VIP and high-limit player relationships while executing strategic marketing campaigns to increase revenue and guest loyalty. This role plays a key part in the brand's promotional efforts, player development, and overall guest/player experience within a competitive Las Vegas gaming market. This position is responsible for cultivating Casino Player Development, including maintaining the casino inside Virgin Hotels Las Vegas' high-value player market strategy and programs. Responsible for bringing in new and reactivating inactive business while maintaining a database of high-worth players to contribute to the profitability of the casino inside Virgin Hotels Las Vegas.

THE NITTY-GRITTY (The Essential Job Duties)

• Build and maintain strong relationships with high-value casino players through personalized service and targeted communication
• Create, plan, and execute direct marketing strategies, including events, promotions, and campaigns to drive customer engagement and casino visitation
• Coordinate with Player Development, Hotel, and Casino Operations teams to ensure seamless guest experiences
• Monitor and analyze customer trends, feedback, and play activity to tailor marketing offers and optimize ROI
• Host VIP guests on-site, ensuring exceptional service and hospitality are consistently delivered
• Track marketing campaign performance and provide regular reports to management
• Works to implement strategies to cultivate the market for new and existing high-value casino guests
• Responsible for growing the player development program
• Contributes to all player development projects to ensure successful execution, leading to the achievement of department goals for company profitability
• Hosts high-value guests and accommodates their needs within program guidelines to ensure guest satisfaction and encourage return visits
• Attend required training sessions offered by Virgin Hotels Las Vegas
• Perform the duties described in compliance with local laws and regulations
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
• Ensure compliance with all state gaming regulations and internal company policies
• Reports any acts of wrongdoing on behalf of any staff member that they know of
• Performs other duties as assigned

WHAT IT TAKES (The Qualities We Look For)

• Ability to always communicate effectively with guests and all levels of Team Members
• Ability to review and comprehend reports and all necessary documentation
• Must love people and have a passion for serving others and the community
• Have working knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Casino operations
• Have working knowledge of the casino's programs to address problem gambling
• Basic knowledge of player rewards programs

MUST HAVE'S

• Current, legal, and unrestricted ability to work in the United States
• Must be able to obtain a Nevada Gaming License
• 3--5 years of experience in casino marketing or player development, ideally in Las Vegas or a similar major gaming market
• Ability to obtain gaming license
• TAM card with a minimum of six months of validity are required
• Public relations skills, knowledge of general casino operations, and strong analytical abilities are important
• Strong knowledge of casino operations and gaming loyalty programs (e.g., CMS systems such as ACSC, Oasis, or IGT)
• Proven ability to network, build rapport, and maintain long-term relationships with VIP clients
• Excellent verbal, written, and interpersonal communication skills
• Must be able to work evenings, weekends, and holidays as needed

WOULD BE NICE TO HAVE'S

• Bachelor's degree in Marketing, Business, Hospitality, or a related field preferred
• Bilingual (Spanish, Mandarin, or other languages) is a plus
• Familiarity with CRM platforms and campaign tracking tools
• Event planning or hospitality experience is a plus

THE WORKING CONDITIONS

• Ability to move around all work areas effectively and efficiently
• May stand and walk for a majority of the shift. Proper footwear is required
• Must be tolerant to varying conditions of sound levels, extreme temperatures, illumination, smoke, air quality, and pet hair/dander associated with a fast-paced casino setting
• Ability to utilize computer equipment and software customary to this position

VALUABLE TRAITS

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone, as the situation dictates
• Adaptive, Flexible!
• Embody "great attitude"
• Unwavering integrity and endless work ethic
• Appreciate constructive feedback, as well as graciously providing the same
• Tenacious and self-motivated

This is not an exhaustive list of duties, responsibilities, and conditions

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*