PC Systems Analyst 2

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About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at .

Location

Augusta University

Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912

Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

Job Summary

Within each embedded support team, a PC Systems Analyst 2 (PCSA2) is dedicated to meeting the technology support needs of the assigned college(s), supporting Augusta University's mission of leadership and excellence in teaching, discovery, clinical care, and service. Under the general supervision of their team's leadership, the PCSA2 is an IT rescue go-to for their community, and provides fast, professional, and friendly resolution for the barriers that appear in modern computing on a regular basis. Furthermore, the PCSA2 is committed to proactively reducing the frequency and impact of these problems in the first place. They are always looking for ways to improve processes and maximize time and cost efficiencies for the university. In addition to traditional IT support and troubleshooting, this role provides consultation and individualized training for faculty and staff use of enterprise technologies, including hardware, software, and web applications, escalating to appropriate teams where appropriate and ensuring accurate documentation throughout. This is a fast-paced, challenging, and mobile role and an important part of the IT customer experience team. The PC Systems Analyst 2 (PCSA 2) is an experienced member of the customer experience team and is an expert in the support of our enterprise technologies.

Responsibilities

The duties include, but are not limited to:

TROUBLESHOOTING AND SUPPORT : Provides troubleshooting, training, and support for software and hardware, including internet and network connectivity for PCs, Macs, mobile devices, and peripherals, including classroom podium workstations. Implements and monitors standards and procedures, facilitates data backup and recovery, and maintains service logs. Gains expert-level knowledge on the use of the workstation management tools. Escalates or involves other teams when necessary. Creates, maintains, and completes required information on service requests in an incident management system.

DOCUMENTATION AND DEVELOPMENT OF SUPPORT MATERIALS: Provides clear documentation of work through diligent ticketing. Develops both forward-facing and internal knowledge base articles documenting internal processes as well as the usage of technology tools.

CONSULTATION AND TRAINING : Advises and consults with customers on the use of enterprise systems and software tools to enhance productivity and improve customer experience while promoting good cybersecurity practices/hygiene. Trains staff and faculty on new and existing productivity tools (collaboration, virtual meeting, cloud storage, etc).

CROSS-TRAINING AND MENTORING: Provides cross-training and mentoring to other staff in Information Technology.

COMMUNICATION: Provides clear, accurate, and timely information for outstanding issues to customers and the same quality to other units in IT when investigating and pursuing resolution for unusual and/or broader problems.

OTHER : Perform other duties as assigned.

Required Qualifications

Bachelor's degree from an accredited college or university and two years of related experience OR Associate's degree from an accredited college or university and three years of related experience OR High School diploma, GED or equivalent from a recognized State or Federal accrediting organization and five years of related experience. Must possess and maintain a valid state driver's license.

Preferred Qualifications

Technical certifications or experience working with: Comp TIA A+ certification, AVIXA CTS certification, Microsoft Office Specialist certification, Project Management certification (any level).

Knowledge, Skills, & Abilities

KNOWLEDGE

Proficient in Microsoft Office and other computer software/databases

In-depth knowledge of computer hardware, software, operating systems, and internet/network connectivity.

SKILLS

Detail-oriented with strong prioritization and organizational skills.

Must be able to follow instructions; communicate standards, policies, and procedures.

Provides clear, accurate information.

Explains procedures or materials or provides supplemental information.

Anticipates problems and questions.

ABILITIES

Ability to maintain confidentiality.

Proven ability to communicate effectively verbally and in writing with customers to obtain all required information.

Proven ability to work effectively within a team.

Proven ability to develop an effective, collaborative working relationship with a variety of representative groups.

Ability to analyze a problem and define/implement the solution to the problem.

Ability to manage time wisely and in an organized manner to best complete a given set of tasks.

Ability to work with various personality types.

Ability to work on a team and contribute constructively to discussions and projects.

Shift/Salary/Benefits

Shift: Days; M-F (Work outside of the standard business hours may be required)

Pay Band: B11

Salary: $56,600/annually

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Driver's License Statement

The Human Resources Division will request a driver's history report for the identified top candidate(s) for this position. We will initiate this through our Background Check Vendor; this report will come from the Department of Motor Vehicles. The selected candidate must have a valid driver's license.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today!

Applicants are encouraged to tailor their resumes to the position of interest by clearly highlighting relevant work experience and skills gained from previous employment. Resumes should reflect how your background aligns with the qualifications and responsibilities of the role.

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

Select University Faculty & Staff > Internal Applicants if you are a current university employee

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