Parts Specialist

Compensation Pay Range: $16.50 - $24.50. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums that may be paid in amounts per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met. ESSENTIAL JOB FUNCTIONS Provide a high level of service to all retail and installer customers. Support store management in the accomplishment of assigned tasks. Follow and promote all company customer service programs such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail/walk‑in customers in a friendly, courteous manner and assist them in selecting merchandise. Assist managers and/or installer service specialists in serving professional customers as needed. Complete assigned company training relevant to the position. Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low‑Price Guarantee. Accurately maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions. Process exchanges and returns in a friendly manner, in accordance with company policies and procedures. Address and resolve customer complaints in a friendly manner. Assist with the completion of daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc. Perform various daily operational tasks: prepare new, core, and warranty merchandise returns for the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc. Operate brake lathe and other store test equipment after receiving corresponding training and meeting company requirements. Perform in‑store services for customers (where state and local laws allow) – e.g., install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc. Occasionally drive a delivery vehicle to make deliveries, meeting company mandated driving eligibility requirements. Perform all other duties as assigned. SKILLS / EDUCATION / KNOWLEDGE / EXPERIENCE / ABILITIES Required: Ability to quickly match alphanumeric sequences. Ability to provide outstanding, friendly and professional customer service. Must be able to multitask, handling customers on the phone and in the store at the same time. Desired: Familiarity with automotive parts, cataloging, Weatherly Index system, and automotive sales or service. ASE certification. Fluency in multiple languages (Spanish highly desired). BENEFITS Competitive wages & paid time off. Stock purchase plan & 401(k) with employer contributions. Medical, dental & vision insurance with optional FSA. Team member health/wellbeing programs. Tuition educational assistance programs. Opportunities for career growth. EEO STATEMENT O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to View email address on click.appcast.io or call View phone number on click.appcast.io option 1 and provide your requested accommodation and position details. #J-18808-Ljbffr