Business Operations Associate

Position Summary

Support the store’s operational backbone by managing merchandise administration, inventory integrity, vendor/logistics coordination, and financial back-office tasks to ensure a seamless, high-touch client experience and protect high-value inventory.

Core Functions and Responsibilities

(Including, but not limited to:)

Customer Service

-Ensure confidentiality and white-glove handling for clients.

-Provide courteous and efficient checkout service to enhance the customer experience.

-Support sales staff by welcoming clients, offering beverages, and assisting with repair intake.

-Manage high call volume, provide information regarding repair services, and route calls to the appropriate sales team member when needed.

-Carefully inspect and document the condition of jewelry at intake to maintain quality standards.

-Provide accurate updates on the status and location of jobs to ensure timely service.

Inventory

-Receive, inspect, accurately document and tag incoming merchandise for VIP requests, special orders and stock inventory.

-Maintain and reconcile inventory records (cycle counts and stock adjustments).

-Monitor and address inventory discrepancies while upholding loss prevention standards and operational integrity.

-Manage replenishment, returns to vendor, repairs/alterations and transfers to salesfloor.

-Ensure all item conditions meet luxury standards.

Shipment Coordination

-Log, sort, and distribute incoming mail and packages to appropriate departments.

-Ensure accurate coordination, documentation, and tracking of all outbound vendor and customer shipments while proactively resolving shipping exceptions.

Administrative

-Reconcile end-of-day sales tickets, addressing any discrepancies and accurately reporting final figures.

-Assist accounts payable by providing proactive documentation for vendor invoices and expected credits.

Working Conditions

-This a full-time, onsite position that supports store operations Tuesday–Saturday (store hours 10:00 AM – 6:00 PM).

-Team members are scheduled to arrive at 9:00 AM, with departure times adjusted as needed based on daily workload and business needs.

-Due to increased business demands during the holiday season, team members are required to work extended hours and time off will be limited or unavailable during this period.

-Maintains a stylish, polished appearance reflective of the brand’s luxury aesthetic.

Qualifications

Required

-Meticulous attention to detail, numeric accuracy, exceptional time management and process driven organizational skills.

-Upholds strict confidentiality and exercises professional discretion in all sensitive matters.

-Ability to deliver a high-quality, customer-focused experience.

-Capable of efficiently handling multiple tasks and interruptions while maintaining accuracy and quality in a fast-paced environment.

-Outstanding communication and collaboration with cross-functional teams.

-Proficiency with POS systems and intermediate Excel applications.

Preferred

-Experience handling high-value merchandise shipments, and repairs/workorders.

-2+ years retail back-office, inventory, or operations experience; luxury retail strongly preferred.

Compensation & Benefits

-Competitive Salary Commensurate with Experience

-Health Insurance

-401k with Partial Employer Match

-Team Based Incentives

-Employee Discount

How to Apply

- Please send resume and brief cover note to ***email_hidden*** with the job title in the subject line.