Head of Wealth Management Business Performance & Field Support

Work Location: Boston, Massachusetts, United States of America

Hours:

40

Pay Details:

$200,000 - $280,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

TD Wealth

Job Description:

This role is responsible for overseeing core business governance and field enablement within the wealth management business. This role ensures the effective execution of advisor lifecycle management, compensation infrastructure, regulatory and operational controls, and business performance analytics, while enabling scalable growth and strong advisor productivity. Acts as a critical partner to Sales, Risk, Compliance, Finance, and Banking leadership to drive operational excellence, enhance advisor experience, and maintain a robust control environment.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Provides leadership over sales and distribution support infrastructure, ensuring advisors have the tools, processes, and insights needed to grow and retain client relationships
• Partners with sales leadership to drive advisor productivity, practice management, and field engagement initiatives
• Supports referral programs and collaboration with banking partners, including QKA alignment and optimization
• Enables advisors and field leaders with the tools, processes, insights, and operating support needed to grow and retain client relationships, strengthen practice management, and improve the advisor experience
• Oversees advisor onboarding and offboarding processes, ensuring efficient, compliant transitions across the advisor lifecycle
• Partners with field leadership to support organizational structure, territory alignment, and advisor engagement models
• Establishes consistent processes and governance for field support functions
• Leads design, implementation, and ongoing governance of advisor compensation plans aligned to firm strategy and regulatory expectations
• Oversees vendor relationships for compensation administration and ensures accuracy, transparency, and timeliness of payouts
• Develops and maintains internal goaling methodologies tied to performance, growth, and profitability metrics
• Develops analytics framework to assess advisor performance, productivity, and profitability across segments
• Delivers actionable insights to senior leadership and field management to support strategic decision-making
• Partners with Finance and Data & Analytics teams to ensure data integrity and reporting consistency
• Leads governance across conflicts of interest management, incident management and escalation protocols, privacy and data protection programs and End-User Computing (EUC) governance
• Ensures adherence to SEC/FINRA regulatory requirements and internal risk frameworks
• Drives continuous improvement of controls, documentation standards, and audit readiness
• Oversees advisor licensing and registration processes, ensuring compliance with all regulatory requirements
• Maintains proactive oversight of registration status, continuing education, and jurisdictional requirements
• Partners with Compliance to manage regulatory examinations and inquiries
• Leads vendor governance framework across administrative functions, including compensation partners and operational vendors
• Establishes performance standards, service level agreements (SLAs), and ongoing monitoring processes
• Ensures appropriate risk management and due diligence for all third-party relationships
• Owns and maintains Business Continuity Planning (BCP) framework for the wealth business
• Ensures operational resilience through testing, scenario planning, and recovery readiness
• Coordinates with enterprise risk and technology teams on disaster recovery alignment
• Acts as a key liaison across Wealth, Banking, Risk, Compliance, Finance, and Technology
• Drives cross-functional initiatives to improve client and advisor experience
• Builds and leads high-performing teams, fostering a culture of accountability, control discipline, and continuous improvement
• Drives disciplined execution, scalable growth, advisor productivity, compensation governance, vendor performance, regulatory readiness, control effectiveness, data integrity, business continuity readiness, and analytics-informed decision-making across the wealth business
• Builds and leads high-performing teams, fosters accountability and control discipline, promotes continuous improvement, and influences senior stakeholders across Wealth, Banking, Risk, Compliance, Finance, Technology, and Data and Analytics

Education & Experience:

• Bachelor's Degree required
• 15+ years of experience in wealth management, broker-dealer operations, or financial services leadership
• Deep understanding of advisor business models, compensation structures, and field dynamics
• Strong knowledge of regulatory frameworks (SEC, FINRA, privacy regulations)
• S24 and/or S27 licensing required
• Proven experience in operational governance, risk management, and control frameworks
• Experience managing vendor relationships and large-scale operational programs
• Demonstrated ability to lead analytics-driven decision-making and performance management
• Executive presence with the ability to influence senior stakeholders

OCC Language:

• This position is with a FINRA member, broker and/or dealer and is subject to the requirements of FINRA and Securities Laws. May (or may not) be a registered position under FINRA.
• Must be eligible for employment under standards established by FINRA. Subject to the investigation and verification requirements of FINRA Rule 3110(e), including: the Firm's obligation to investigate the good character, business reputation, qualifications and experience of an applicant for registration before applying to register the applicant with FINRA and filing the applicant's Form U4 with the CRD, and before representing on the applicant's Form U4 that it has conducted this investigation and verified the accuracy and completeness of the information contained in the applicant's Form U4; and the Firm's obligation to verify the accuracy and completeness of the information contained on the applicant’s Form U4, no later than 30 calendar days after the Form U4 is filed with FINRA.
• Satisfactory results on a criminal background check, credit report check, civil litigation search, and regulatory agency or self-regulatory organization enforcement action search, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority or self-regulatory organization, are required by federal law for this position.

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at View email address on us.fitly.work. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.