Garden Shop Key Holder

Garden Shop Key Holder

Pay Range: $16 $18/hr Position Type: Full Time Location: Richmond, VA

Job Description

The Key Holder supports the daily operations of the Garden Shop by delivering an exceptional guest experience, providing leadership during assigned shifts, and ensuring the safe and efficient operation of the store. As a trusted leader, the Key Holder serves as the manager-on-duty in the absence of the Garden Shop Manager, oversees opening and closing procedures, supports staff and volunteers, and helps create a welcoming retail environment that reflects the mission and values of Lewis Ginter Botanical Garden.

This position plays an important role in connecting guests with the Garden's mission through outstanding customer service, knowledge of Garden programs and exhibits, and enthusiasm for the Garden's retail offerings.

Responsibilities

Store Operations

• Open and close the store following established procedures.
• Secure the building by arming and disarming alarm systems and ensuring all doors are locked.
• Conduct opening and closing inspections to ensure the store is clean, safe, and ready for business.
• Perform cash register opening and closing procedures, including drawer counts and daily reconciliation.
• Prepare bank deposits and maintain accurate cash handling records.
• Monitor store appearance, merchandising, and inventory presentation throughout each shift.
• Assist with maintaining inventory accuracy and communicating product needs.
• Perform other duties and responsibilities as assigned by the Garden Shop Manager or supervisor to support the operational needs and mission of Lewis Ginter Botanical Garden.

Customer Service

• Deliver exceptional customer service that reflects the Garden's commitment to hospitality, education, and community engagement.
• Welcome guests, answer questions, assist with purchases, and provide recommendations on merchandise, including plants, gardening supplies, botanical-themed gifts, books, home dcor, children's items, seasonal products, and locally sourced merchandise.
• Resolve customer concerns professionally and escalate issues when appropriate.
• Promote Garden products, memberships, programs, or special events as applicable.
• Maintain a welcoming, friendly, and inclusive shopping environment.

Leadership and Team Support

• Serve as the shift leader and primary point of contact in the absence of management.
• Provide day-to-day directions, coaching, and support to Garden Shop associates and volunteers during assigned shifts.
• Coordinate and schedule Garden Shop volunteer shifts to ensure adequate coverage and support for daily operations, weekends, special events, and seasonal exhibits.
• Assist with training new employees and volunteers on store procedures and customer service expectations.
• Foster teamwork and maintain a positive, respectful work environment.
• Ensure staff and volunteers adhere to Garden policies, safety procedures, and operational standards.

Merchandising and Inventory

• Develop and maintain knowledge of Garden Shop merchandise, including plants, gardening supplies, botanical-themed gifts, books, home dcor, children's items, seasonal products, and locally sourced merchandise.
• Stock merchandise and replenish sales floor inventory.
• Assist with receiving, pricing, and organizing merchandise.
• Monitor inventory levels and communicate replenishment needs.
• Maintain clean, organized displays that support sales goals.

Safety and Security

• Protect Garden assets by following cash handling, loss prevention, and security procedures.
• Identify and report safety concerns, maintenance issues, or security incidents promptly.
• Ensure emergency procedures are followed and assist with guest and staff safety when needed.
• Maintain confidentiality of keys, alarm codes, and other security information.

Skills and Abilities

• Excellent customer service and interpersonal skills.
• Ability to lead, coach, and support staff and volunteers during assigned shifts.
• Strong organizational, time management, and problem-solving skills.
• Ability to coordinate volunteer schedules and adapt to changing operational needs.
• Working knowledge of retail operations, including cash handling, merchandising, inventory, and point-of-sale systems.
• Ability to learn and communicate information about Garden exhibits, programs, plants, and retail merchandise.
• Strong verbal and written communication skills.
• Ability to work independently, exercise sound judgment, and maintain confidentiality.
• Proficiency with Microsoft Office and the ability to learn retail and scheduling software.
• Commitment to the Garden's mission and providing exceptional guest experience.
• Must be available to work evenings, weekends, occasional holidays, and special events like GardenFest, ensuring coverage outside the traditional work week/day

Employees of Lewis Ginter Botanical Garden

• Must comply with provisions of the current Employee Handbook, all published personnel policies and the requirements of their individual job descriptions.
• Must conduct herself or himself and perform all duties in a manner consistent with a public garden serving multigenerational and multicultural individuals and families, and in accordance with directed practices and procedures.
• Must be aware of surroundings and vigilant to threats to the safety of visitors, volunteers, and staff or to the security of their property, ensuring that all concerns are reported promptly.
• Must report all mishaps, injuries, and incidents immediately and ultimately in writing to supervisor(s) and to Human Resources.
• Must ensure compliance with all applicable federal and state laws and regulations.
• Must perform other duties as assigned by supervisor.

Physical Demands / Working Conditions

• Ability to stand and walk for extended periods of time (4 hours).
• Ability to lift up to 30 pounds
• Frequent bending, reaching, and climbing ladders.
• Ability to work evenings, weekends, holidays, and special events, e.g. GardenFest, as needed.

*Note: Duties described above, other duties, and physical demands have been identified as essential functions as required by the Americans with Disabilities Act.

Education and Experience

• High school diploma or equivalent.
• 2 years of retail, hospitality, museum, or customer service experience required.
• Previous supervisory or leadership experience preferred.
• Experience handling cash and operating point-of-sale systems.
• Interest in gardening, plants, nature, or botanical education is preferred.

To apply, please submit a cover letter and resume to h View email address on click.appcast.io.