Program Analyst

Program Analyst

Location: San Francisco, CA, United States Location Type: Remote Salary Range: 75000 - 95000 USD Annually

The Program Analyst is responsible for driving data visibility, operational rigor, and accountability for performance across remediation programs. This role sits at the intersection of analytics, operations, and vendor management, enabling leadership to make informed decisions and accelerate resolution of aged or at-risk cases. This role requires a proactive approach to problem-solving, excellent communication skills, and a deep commitment to delivering results.

This position will be based out of one of our offices in Irvine, CA; San Francisco, CA; Santa Clara, CA or Teaneck, NJ. Remote may be considered in exceptional cases.

Responsibilities

• Design and maintain dynamic dashboards to track remediation pipeline health, aging, throughput, and resolution trends.
• Build scalable reporting frameworks that provide real-time visibility into key remediation metrics.
• Translate complex datasets into clear, executive-level insights.
• Support the build-out and standardization of remediation workflows, tools, and tracking mechanisms.
• Identify gaps in current processes and implement data-driven improvements.
• Partner with cross-functional operations, risk, finance, and vendor teams to streamline remediation lifecycle.
• Establish and execute QA/QC frameworks for remediation cases to ensure accuracy, completeness, and compliance.
• Perform regular audits of case handling, documentation, and financial outputs.
• Flag systemic issues and drive corrective action plans.
• Define and track KPIs for both internal remediation teams and external vendors.
• Monitor performance against SLAs, quality benchmarks, and turnaround times.
• Provide actionable insights to improve vendor accountability and internal execution.
• Develop clear, concise PowerPoint materials for executive and board-level audiences.
• Synthesize data into compelling narratives that highlight risks, progress, and strategic recommendations.
• Support leadership with weekly, monthly, and ad hoc reporting.

Required Qualifications

• Bachelor's degree with a minimum of 5+ years' professional work experience including 3–5+ years of work experience in fintech, financial services, operations analytics, or remediation environments.
• Proven experience building dashboards and performance reporting frameworks.
• Strong analytical and problem-solving skills with attention to detail.
• Strong communication and interpersonal skills; ability to explain complex issues with clarity and empathy.
• Working knowledge of CRM tools (e.g., Salesforce, HubSpot, Zendesk) and supporting ticketing systems.
• Ability to manage time effectively and prioritize competing demands including pursuing/managing multiple threads, making accurate forecasts, and hitting major milestones on time.
• Excellent verbal and written communication skills; strong interpersonal skills requiring sensitivity and discretion; strong attention to detail; and the ability to exercise sound judgement.
• Demonstrated track record of successfully working on multiple projects, possess the ability to work effectively under pressure, meet strict deadlines, and complete assignments with little oversight.
• Advanced working skill set with Salesforce, Tableau, and MS Office (specifically Excel and PowerPoint) including advanced Excel formulas (VLOOKUP, if statements, pivot tables). Strong proficiency in data visualization tools (e.g., Tableau, Power BI, Looker). Advanced Excel / Google Sheets skills; experience with SQL preferred.

Hanwha Q CELLS America Inc. ("HQCA") is a Qcells company, one of the world's largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.

Physical, Mental & Environmental Demands: To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

Mobility Standing 20% of time Sitting 70% of time Walking 10% of time Strength Pulling up to 10 Pounds Pushing up to 10 Pounds Carrying up to 10 Pounds Lifting up to 10 Pounds Dexterity (F = Frequently, O = Occasionally, N = Never) Typing F Handling F Reaching F - Mobility - Standing - 20% of time - Sitting - 70% of time - Walking - 10% of time - Strength - Pulling - up to 10 Pounds - Pushing - up to 10 Pounds - Carrying - up to 10 Pounds - Lifting - up to 10 Pounds - Dexterity (F = Frequently, O = Occasionally, N = Never) - Typing - F - Handling - F - Reaching - F - Agility (F = Frequently, O = Occasionally, N = Never) Turning F Twisting F Bending O Crouching O Balancing N Climbing N Crawling N Kneeling N - Agility (F = Frequently, O = Occasionally, N = Never) - Turning - F - Twisting - F - Bending - O - Crouching - O - Balancing - N - Climbing - N - Crawling - N - Kneeling - N

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job's minimum qualifications.

*This target salary range is for CA positions only and should not be interpreted as an offer of compensation.