WARRANTY CLERK

Warranty Administrator Starling Chevrolet Orlando is seeking a detail-oriented Warranty Administrator to join our Service department. If you thrive on accuracy, follow-through, and keeping claims moving, we'd like to talk to you. What you'll do: Prepare, submit, and track warranty, extended service contract, and goodwill claims to the manufacturer Review repair orders for accuracy, proper coding, required documentation, and technician story/cause/correction Follow up on pending, suspended, and rejected claims to ensure timely payment Reconcile warranty receivables and resolve chargebacks Stay current on manufacturer warranty policies, bulletins, and labor operation/time guidelines Maintain warranty parts retention and scrap per manufacturer requirements Work closely with service advisors, technicians, and the service manager to correct claim issues What we're looking for: Prior automotive warranty administration experience preferred (manufacturer-specific experience a plus) Familiarity with dealership DMS Tekion and General Motors Global connect claim portal a plus Strong understanding of repair orders, labor operations, and parts coding Excellent attention to detail, organization, and follow-up Ability to meet submission deadlines and minimize claim aging High school diploma or equivalent; valid driver's license What we offer: Competitive pay Medical/dental/vision, 401(k), PTO, employee discounts Stable, team-oriented work environment with growth potential