Agency Operations and Technology Coordinator

Our Opportunity At GPJ, we are committed to driving business transformation through operational excellence and technological innovation. This Coordinator operates at the intersection of the Agency Operations and Technology and Innovation departments, providing critical support to the teams defining, implementing, and optimizing the processes and tools that enable GPJ to be the world's leading experiential agency. The Agency Operations & Technology Coordinator will be a key contributor in the ongoing effort to champion the GPJWay Process and support strategic modernization initiatives, including the deployment of our latest AI tools and the rollout and sustained success of the new OneGPJ Global Portal. Key Responsibilities The Coordinator will support key projects and initiatives across the Technology and Innovation and Agency Operations departments, with a focus on: AI & Automation Initiative Leadership Support Full Initiative Lifecycle Support: Actively support the team across the lifecycle of Automation and AI initiatives by helping to: Gather business requirements from end-users to ensure technical solutions meet agency needs. Project manage pilots by setting timelines, coordinating cross-functional teams, and reporting back on progress and outcomes Conduct user acceptance testing (UAT) and quality assurance for new automated workflows and AI tools. Develop and distribute internal communications regarding training, tool updates, best practices, and availability.. Develop, deliver, and/or facilitate training sessions on new automation and AI tools, as well as Google Gemini and Slack efficiency features. Measure success by collecting and analyzing usage data, feedback, and key performance indicators (KPIs) related to efficiency gains. Tech and Innovation Ambassador Program: Ensure the program's success by coordinating Ambassador communication, tracking program commitments, and confirming cross-practice training on GPJ Automation and AI tools. OneGPJ Global Portal Global Portal Maintenance: Support the ongoing maintenance of the new OneGPJ Global Portal, acting as a liaison for content contributors and users in the US. Content Management: Assist with the organization, tagging, and uploading of critical process documentation and assets to ensure the Global Portal is a single source of truth for the agency. Slack & Global Portal Alignment: Ensure alignment and connection with Slack channel canvas’ and announcements with the Global Portal. Process Excellence & Documentation GPJWay Standardization: Assist in documenting and refining operational and technical processes and workflows for consistency and clarity, with a specific focus on what should be included on the Global Portal. Framework Development: Contribute to the development and maintenance of GPJWay frameworks, templates, and structures used across all GPJ practices. Tool Standardization & Optimization Tool Portfolio Management Support: Help manage the proliferation of tools used by GPJ employees by conducting regular audits to document who is using what tools across the agency. ROI Maximization: Work closely with each tool's Subject Matter Experts (SMEs) to understand capabilities and current utilization levels. Develop and track key metrics and processes to measure the return on investment (ROI) for critical agency tools. Training Direction: Support maximum tool utilization by curating and directing employees to the latest training materials and resources for key software and applications, as well as identify training gaps and new material requirements. Slack Efficiency & Governance: Act as the US Slack Subject Matter Expert (SME), focusing on user proficiency, workflow efficiency and maximizing adoption. Qualifications & Experience Bachelor’s degree in Business Administration, Operations, Technology Management, Computer Science or a related field; or equivalent experience. Demonstrated curiosity and interest in Artificial Intelligence (AI), knowledge management, process automation, and tool rationalization. Strong organizational skills with a focus on thoroughness and attention to detail. Excellent written and verbal communication skills; comfortable summarizing complex information clearly Ability to manage multiple priorities and tasks effectively in a dynamic, deadline-driven environment. Proficiency in common workplace applications (e.g., Google Workspace, and Slack). Your Team Reports to: Head of US Agency Operations & Technology Works closely with: Members of the Agency Operations, Technology and Innovation teams, and the Tech and Innovation Ambassadors across the agency Salary Range: $50k - $55k Salary is dependent on a variety of factors including (but not limited to) experience, skills, and location. Who We Are GPJ is the world leader in experiential marketing. Our 29 global offices are filled with fearless people dreaming up ideas that are transforming industries and bringing the most respected brands to life in powerfully, exciting ways. We are a part of the Project Worldwide family. An independent, employee-owned global network of complementary, wholly owned agencies. You read that “employee-owned” part, right? You heard us correctly. You work hard, she works hard, we all work hard… we all succeed and reap the rewards. We have an Employee Stock Ownership Plan (ESOP) – providing our employees with an ownership interest. We thought you would want to know that. In fact, there is a lot more you would want to know about us, like our FTO policy (no more “accruing” time off), our employer matching 401(k) plan (no vesting period), and our low contribution healthcare option. But we are getting ahead of ourselves here, let’s talk about this exciting opportunity first and we can fill you in on our perks & benefits later. GPJ is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship, disability, protected veteran status, or any other protected class. In addition to federal law requirements, GPJ complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. GPJ expressly prohibits any form of workplace harassment based on any protected class.