Branch Manager, Court Square, Vice President

The Branch Manager SAFE Act is a senior management professional responsible for providing full leadership and direction to a team of employees, growing sales and expanding the client base in coordination with the consumer sales team. The overall objective of this role is to lead a team, grow sales, build customer loyalty, and recommend the development of business strategies or initiatives. The position may include managing activities by external organizations and directly managing individuals and sales teams. Responsibilities Develop sales plans and drive individual production goals, including building a referral network and relationships with internal partners and external contacts. Create an environment through activity‑based coaching and performance development, and implement a coaching plan to develop employees’ skill sets to achieve personal and branch goals. Develop and execute integrated sales, relationship, and credit strategies aligned with the Retail Bank’s priorities, and execute the business plan to achieve expected goals in all business categories. Support portfolio growth by identifying opportunities to deepen relationships and increase client acquisition, ensuring clients receive optimal service and monitoring adherence to operational controls. Collaborate with branch partners to achieve goals, build customer relationships, and deliver customer service. Leverage workforce planning tools to optimize staffing in branches and set expectations for branch staff, fostering an environment where team members work together to achieve all business goals. Integrate segment partners, partner with the Assistant Manager and the Division Operational team to drive sales and outbound activities, including representing Citi and building community partnerships. Conduct daily proof processes to ensure adherence to operational requirements; investigate controllable losses among branch staff; provide coaching and manage performance decisions. Lead the hiring process and coordinate performance management, compensation, communication, and employee evaluation of branch staff. Plan, budget, set policies, and engage in short‑term resource planning. Assess risk when making business decisions, demonstrate consideration for the firm’s reputation, safeguard Citigroup, its clients, and assets; drive compliance with applicable laws, rules, and regulations, adhere to policy, apply sound ethical judgment, and manage control issues transparently. Qualifications 6–10 years of relevant experience required. Previous experience in banking or the financial industry preferred. Sales management experience preferred. Registered or willing to register as a mortgage loan originator with Nationwide Mortgage Licensing. Obtain or willing to obtain a unique identifier from the Registry. Consistently demonstrates clear and concise written and verbal communication skills. Consistently demonstrates analytical skills. Education Bachelor’s Degree/University degree or equivalent experience. Master’s degree preferred. Primary Location: New York, New York, United States. Salary Range: $107,120.00 – $160,680.00. Citi offers competitive employee benefits, including medical, dental, and vision coverage, 401(k), life, accident, and disability insurance, wellness programs, and paid time off packages (planned vacation, unplanned sick leave, and paid holidays). For additional information regarding Citi employee benefits, please visit citibenefits.com. Equal Employment Opportunity Citi is an equal opportunity employer. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. For applicants with a disability who need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr Citigroup Inc.