Universal Banker - Bilingual

Pay Range $18.50/hr - $22.00/hr Position Summary The Universal Banker Trainee – Bilingual position is responsible for providing exceptional customer service to our diverse clientele. Employees in this position will display effective communication skills and exhibit a good knowledge of the products and services offered. Also responsible for offering referral opportunities that will result in outcomes that define excellent customer service. Proficiency in both English and Spanish is required to assist our multilingual customers effectively. An employee will remain in a trainee position until they have proven their ability to effectively place customers in the correct mix of product and services through needs‑based questioning. They must be able to regularly meet and/or exceed performance and production goals established by the Banking Center Manager. Primary Accountabilities Institutional knowledge of banking. Receive cash and checks for deposit, verifying amounts, looking at endorsements and reviewing checks for possible fraud including holds. Examine cash carefully to guard against counterfeit bills. Cash checks for customers in accordance with bank policy. Enter transactions into computer system and issue receipts. Provide accurate customer service, including balancing cash drawer throughout the day to reduce and eliminate teller differences. Understand basic knowledge of deposit and lending products & services. Identify correct product types through needs‑based questioning, allowing them to build and deepen customer relationships, determine needs, and refer business partners. Assist with basic deposit account openings and maintenance requests with monitoring and coaching provided by a senior level employee. Develop sales and product knowledge to achieve personal and team goals as set. Track and monitor those sales and opportunities in the customer information software. Participate in onsite visits to customers to promote the Employee Perks at Work Program & Merchant Services. Proactively participate in outbound teleconsulting to promote and expand current client relationships. Actively participate in weekly huddles and one‑on‑one coaching sessions. Serve as relief and/or backup teller in other locations of Midland States Bank. Complete all assigned learning activities in a timely manner. Demonstrate and model Midland States Bank core values that support the bank’s culture. Participate in bank‑sponsored community activities and initiatives. Effectively communicate with customers in both English and Spanish, ensuring clear and accurate responses. Translate and interpret documents and messages as needed. Occasional travel for training and team meetings, and willingness to travel periodically to locations within market as needed. May require work in a Midland office to ensure collaboration and support of internal and external customers. Maintain compliance with all applicable regulations, including, but not limited to, the Bank Secrecy Act (BSA). Other duties as assigned. Position Qualifications Education/Experience: Sales and customer service background. Demonstrated proficiency in both English and Spanish is required. Ability to: - Stand for extended periods of time. - Lift and transport coin and currency bags as required (bags may weigh between 25lbs and 50lbs). Competencies: - Business insight - Cultivates innovation - Drives results - Makes sound decisions - Being a brand champion - Collaborates - Communicates effectively - Customer focus - Being authentic - Emotional intelligence - Self‑development - Being flexible and adaptable Equal Employment Opportunity Statement Midland States Bank is an Equal Opportunity and affirmative action employer. We recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at View email address on click.appcast.io. Disclaimer This job description does not constitute a contract for employment. #J-18808-Ljbffr