Business Analyst Manager

Job Description Embark on a rewarding and challenging career as a Business Analysis Manager with our dynamic team. You'll have the opportunity to make a significant impact by supporting process improvements, key initiatives, and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career. As a Business Analysis Manager within JPMorgan Chase, you will be a key player in driving strategic initiatives and operational improvements. Your role will involve leveraging your deep understanding of business analysis principles and data analytics expertise to uncover patterns, identify trends, and generate innovative solutions. You will be responsible for managing a diverse team, fostering cross‑functional collaboration, and ensuring the delivery of high‑quality service within your area of responsibility. Your ability to think strategically, delegate effectively, and coach your team members will be crucial in achieving our common goals. With your advanced computer literacy and digital proficiency, you will be instrumental in implementing automation initiatives and optimizing processes, thereby enhancing our operational efficiency and customer service. Job Responsibilities Lead the design and development of business strategies by leveraging deep knowledge of business analysis principles and data analytics expertise, ensuring alignment with operational policies and precedents. Manage a diverse team of professionals, delegating tasks effectively, fostering an inclusive environment, and coaching team members to achieve their full potential. Drive cross‑functional collaboration to implement automation initiatives and optimize processes, utilizing advanced computer literacy and digital proficiency. Conduct in‑depth analysis of complex data sets to uncover patterns, identify trends, and generate innovative solutions that have a wide‑ranging impact throughout the function. Oversee the production of reports and communications in support of operational or change initiatives, ensuring the quality and professionalism of service delivery within the area of responsibility. Required Qualifications, Capabilities, And Skills Demonstrated expertise in conducting business analysis, with a focus on data collection, integrity, utilization, requirements, and analysis, showcasing skills equivalent to 5+ years of experience. Proven track record in managing diverse teams, with an emphasis on delegation, coaching, and fostering cross‑functional collaboration. Advanced proficiency in computer literacy and digital proficiency, with a demonstrated ability to effectively use technology to optimize processes and enhance customer service. Expertise in data analytics, with a history of developing and interpreting models to offer continuous insight and drive operational improvements. Demonstrated ability in strategic thinking, with a focus on using data to evaluate potential scenarios, assess risks, and collaborate on strategy development. Provide quality service to customers through continuous communication. Understand software delivery lifecycle and have skills in industry‑standard methodologies and related tasks. Preferred Qualifications, Capabilities, And Skills Capability to leverage artificial intelligence and AI tools to enhance data analysis, uncover business trends, and provide actionable insights for strategic decision‑making. Advanced proficiency in implementing automation solutions to streamline business processes and improve operational efficiency. Expertise in applying customer service skills to understand client needs and deliver tailored business solutions, while utilizing conflict management skills to resolve stakeholder issues and facilitate effective collaboration. Proficiency crafting clear and effective prompt writing to guide data analysis and ensure consistent outcomes. Ability to contribute to a collaborative work environment by sharing knowledge and supporting team initiatives. Competence in technology/process release management, with proficiency in using software applications, digital platforms, and other technological tools to solve problems and improve processes. Benefits We offer a competitive total rewards package including base salary, commission‑based pay, discretionary incentive compensation, and benefits such as comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. About The Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction. Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long‑term. Equal Opportunity Employer/Disability/Veterans #J-18808-Ljbffr JPMorganChase