Immigration L Case Manager

The office is located in Vista, CA, with the possibility to work from other states. The Case Manager at DYADlaw, P.C. ensures seamless progression of immigration cases from onboarding through submission to USCIS, maintaining urgency, accountability, accuracy, and proactive client communication. Responsibilities Actively manage immigration cases from intake to submission, ensuring timely progress and case movement. Monitor case status, deadlines, milestones, and pending documentation. Review and organize legal documents and supporting evidence. Ensure all filings comply with USCIS requirements and internal quality standards. Conduct daily reviews of active cases to identify delays, missing information, or bottlenecks. Maintain organized and accurate case records within case management systems. Track receipt notices, biometrics appointments, interview notices, RFEs, NOIDs, and other USCIS communications. Proactively follow up on pending USCIS actions and delayed notices. Coordinate with attorneys, paralegals, legal assistants, and administrative staff regarding responses and escalations. Ensure all post‑submission tasks and follow‑ups are completed on time. Provide proactive updates to clients regarding case status, timelines, and next steps. Respond to client inquiries with professionalism, empathy, and urgency. Educate clients regarding immigration processes, documentation requirements, and case milestones. Work closely with attorneys, paralegals, legal assistants, and operations teams to ensure smooth case progression. Participate in case review meetings, workflow discussions, and team check‑ins. Assist in resolving case bottlenecks and operational issues. Collaborate cross‑functionally to improve client experience and operational efficiency. Track case deadlines, KPIs, and workflow progress through internal systems. Identify inefficiencies and recommend workflow or process improvements. Support implementation of new processes, tools, or quality assurance initiatives. Qualifications Bilingual proficiency in English and Spanish, with the ability to communicate complex legal information accurately and effectively in both languages. Bachelor's Degree preferred, or equivalent experience in immigration law, legal studies, or a related field. Minimum of 2 years of experience in immigration law, legal support, or case management. Strong familiarity with USCIS procedures, immigration forms, and filing requirements. Experience handling humanitarian‑based immigration cases preferred. Strong organizational and time‑management skills. Excellent verbal and written communication skills. Ability to manage multiple priorities under strict deadlines. Strong attention to detail and commitment to accuracy. Experience using case management software, Microsoft Office, and Google Workspace. Ability to troubleshoot delays, proactively follow up on cases, and elevate issues as needed. Strong emotional resilience and professionalism when handling sensitive or traumatic client matters. Strong self‑awareness and openness to receiving constructive feedback with a continued desire for self‑improvement. Compensation Annual salary: $65,000 – $72,500. Work Schedule Full‑time, Monday to Friday, 8:00 am to 5:00 pm PT. Remote/Hybrid position. Candidates from other states considered. #J-18808-Ljbffr DYADlaw. P.C.