Professional Services Resource Manager - OpenAir Expertise

Company DescriptionOver the last 20 years, Intelerad has grown into a leader of the medical imaging software industry. Our distributed solutions play a vital role in the delivery of healthcare across 11 time zones and 3 continents. We take pride in being a world-class healthcare solutions company with more than 400 employees and over 1,000 customer sites. Our workplaces encourage growth and professional development.We are Intelerad. Join us if you want to be the best version of yourself and make a difference in healthcare.Job DescriptionJob Summary: The Resource Manager is responsible for managing resourcing of all booked and opportunity stage projects across Professional Services. This position requires that the individual be the liaison among the Professional Services department leaders and Revenue Operations as it relates to resourcing across all work. The Resource Manager also works closely with Finance, Talent and Culture, and Recruitment to manage department census and facilitate appropriate staffing across the department based on aggregate understanding of project requirements. The Resource Manager must also ensure that project resourcing is prioritized and managed in order to assure timely delivery and must communicate to appropriate Project Managers and department leaders resourcing issues that may impact scheduled deadlines. It is also required that this position enforce company processes by utilizing and requesting all Project Managers use proper procedures when requesting resources.Purpose The Resource Manager will be responsible to: Act as point of contact for resource booking confirmation, conflict resolution, and development of solutions in support of business goals. Build, maintain, and communicate resource forecasts. Manage and resolve resource booking conflicts. Assist with managing to overall utilization objectives and increasing utilization goals on the Professional Services team. Major Accountabilities Run weekly resource meetings and facilitate resourcing issues / conflict resolution with Professional Services project managers and appropriate department heads. Manage resourcing forecast reports, spreadsheets and analysis for Professional Services based on input from weekly meetings. Maintain constant knowledge of current and upcoming projects and business development activities as they relate to resourcing. Work with Professional Services department leaders and Project Managers to identify appropriate resource requirements for each account and project. Monitor day to day bookings, resourcing, and utilization trends, identifying potential instances of underutilization and actively work with the Practice Leaders to address and solve those issues. Work to resolve any issues regarding under or over allocations of current staff members. Run weekly meetings with Professional Services management team to discuss all active projects and potential new business as well as to stay informed of potential issues such as resource and change control matters. Receive, analyze and report on weekly utilization reports to the Professional Services management team. Alert Senior Management team of any potential concerns or issues with meeting key client deliverables due to resourcing. Manage overall hiring recommendations and forecasts, allowing for onboarding and ramp up time, based on forecasted resource needs. Ensuring the right resources, with the right skillsets, available at the right times. Work with departments to coordinate resource forecasts with on demand talent vendors and facilitate initial discussions necessary to meet specific project requirements. Assist with managing on demand talent vendors to resourcing, onboarding and utilization objectives. Identify potential resourcing or process issues and present to Professional Services management team with resolutions to such issues where applicable. Attend weekly department resource calls as necessary and manage collaboration process with other department or practice to share resources on an as needed basis. Develop & manage a training program for the Professional Services team, including curriculum, content development and delivery vehicles with the end goal of maximizing billable resource utilization. Recommend process improvements for Resource Management. Manage junior staff, as required by business growth. Foster professional growth and development of all direct team members. Perform the above tasks at scale; delegate appropriately to team members.QualificationsEmployment Prerequisites Bachelors degree required in business administration, information technology, accounting, or related field required 3-5 years resource management experience in the professional services software solutions industry. Proficiency in capacity and demand management for professional services project management and customer delivery resource pools. Salesforce/NetSuite/OpenAir experience required. Proficiency in MS Office applications including Microsoft excel Assertive conflict-resolution and problem-solving skills. Clear and concise communication in both written and verbal form. Ability to be diplomatic or firm when necessary in order to drive business forward or obtain results. Highly detail oriented and able to work autonomously. Ability to manage multiple tasks and tight deadlines with confidence and ease. Ability to prioritize and organize workload across multiple groups. Advanced knowledge of multiple project management tools and methods is an asset Experience managing resources across different geographies is preferred, but not requiredAdditional InformationAll applicants meeting minimum qualifications will be required to complete a 30 minutes online assessment as part of your candidate applicationSummaryType: Full-timeFunction: Customer Service