Salesforce Engineer and Developer

Role Description

The Salesforce Engineer & Developer will be responsible for planning, executing, and delivering operational technology projects on time and within budget. This role plays a key part in aligning technical solutions with business needs, while supporting and enhancing both existing and newly developed platforms.

• Lead the end-to-end management of operational technology projects, ensuring successful implementation and adoption
• Develop detailed project plans, including scope, objectives, timelines, budgets, and resource allocation
• Collaborate with cross-functional teams, including IT, operations, and client service teams, to define project deliverables and milestones
• Oversee the design, development, and deployment of AI-driven solutions to optimize client interactions
• Identify risks, develop mitigation strategies, and proactively resolve project roadblocks
• Monitor and report on project progress, performance metrics, and stakeholder feedback
• Ensure compliance with industry standards, security protocols, and regulatory requirements
• Foster a culture of continuous improvement by analyzing project outcomes and implementing best practices
• Learn and operate platforms based on the needs of both existing and newly developed technology
• Provide technical understanding, training, and support to operations teams
• Provide ongoing technical support for current and newly created platforms
• Support Salesforce development as well as mobile and web-based application development
• Additional tasks as assigned by CSD Leadership

Qualifications

• Experience with Salesforce development and platform management
• Familiarity with mobile and/or web application development
• Strong project management and organizational skills
• Experience working with cross-functional teams and stakeholders
• Understanding of AI-driven processes and client service platforms is a plus
• Ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced environment
• Strong communication skills with the ability to translate technical concepts to non-technical teams

Benefits

• Opportunity to build and shape systems that directly impact operations and client experience
• Highly visible role where your work drives efficiency, innovation, and long-term scalability