IT Support Specialist

About The Job About Us Integrated Schoolhouse was the vision of a highly experienced and technology‑savvy group of educators and technology specialists who believe technology should be a positive, non‑threatening experience that fits the needs of students and teachers alike. Technology should be an accessible tool, not a costly, cumbersome nightmare that works only periodically. Stable, functioning networks, well‑managed IT solutions, and effective training of personnel for consistent system performance are the reasons Integrated Schoolhouse exists. The support technician reports to the President who is also the lead network engineer and will work closely with client locations to support infrastructure systems and devices. The role will work in both educational and business environments and will also collaborate with the President on larger projects for clients as well as assist onsite techs and locations. Responsibilities / Job Summary Receives requests for IT support on applications, hardware, peripherals, and data via Helpdesk, phone, email, text notification, and in person, and carefully documents requests and tracks progress through resolution and end‑user satisfaction. Demonstrates strong IT problem‑solving and interpersonal communication skills. Builds rapport quickly and projects a calm, patient demeanor in stressful situations. Possesses understanding of common IT systems, software, hardware, peripherals, and troubleshooting methods. Assists and trains end users to solve problems and increase their self‑reliance. Shows eagerness to learn. Works independently, manages multiple tasks and priorities, diligently addresses difficult problems, and adapts quickly to business needs. Has reliable transportation and ability to drive to various clients in Greater Cincinnati. Is adaptable, flexible, and has a growth mindset. Supports various locations and helps onboard onsite techs as needed. Educational Requirements B.A. or B.S. degree in a technology‑related field preferred; associate degree in technology considered. Current Working Job Knowledge / Proficiency In Experience with Mac, iPad, Windows, and Chromebooks. Experience with mobile device management systems. Experience with Office 365 and Google admin. Basic understanding of Windows server management. Network switch experience a plus but not required. Equal Opportunity Employer Equal Opportunity Employer. No Phone Calls. No Recruiters. No phone calls. No recruiters. Please Submit Resume With Salary History And Requirements Applications without this will not be considered. Experience 4‑5 years experience in a technology support position preferred. Reliable work history. Ability to get FBI and CBI background checks, Safe Parish training, and drug screening. Job Type Full‑time Salary $50,000 – $55,000 Benefits Dental insurance. Health insurance. Paid time off. Vision insurance. Schedule Monday to Friday. Work Location In‑person and remote based on the needs that week. #J-18808-Ljbffr