Assistant General Manager

Assistant General ManagerPuttery is a modern entertainment destination that blends the energy of nightlife with the fun of tech-infused mini golf. Each location features immersive, themed courses, curated cocktails, and chef-inspired menus, creating an experience that's equal parts competitive and social. At Puttery, every visit is a reason to celebrate.Job PurposeThe Assistant General Manager will lead and execute all aspects of Puttery's operation including, but not limited to, hospitality services, food and beverage, training, facilities, and golf operations. This individual will report directly to the General Manager and work in tandem to reinforce Puttery's operational and cultural standards.ResponsibilitiesWork with and support the General Manager; assume GM responsibilities in his/her absenceCoach and develop a large and diverse team through clear written and verbal communicationManage all facets of the operation, including regular financial reportingEstablish and uphold Puttery standards and expectationsOversee Puttery's defined processes around inventory and reporting responsibilitiesOversee labor and spending for entire facility, within Puttery guidelinesPlan and develop a profitable operation through proper cost and inventory controlOversee, document, and report complete inventories of Puttery assets on a regular basisImplement controls and procedures to eliminate loss of product and labor efficiencyTrack all spending and ensure it is accounted for and in accordance with Puttery's policiesDevelop the team by establishing profitability goals and rewarding positive behaviorRecruit and hire the best of the best with a "Get it right the first time mindset"Set and hold expectations of accountability with management team, upholding brand standardsEnsure execution of training programs at the highest level to equip our Puttery team to perform their job functions successfully and deliver our Core Values every dayCreate a work environment that promotes staff retention levels above the industry averageAssure staffing levels meet business needs, while taking into account team member well-beingLead and influence through effective motivation, celebrations, and accountabilitySelect and develop high-potential staff members to take on greater responsibility and/or internal promotions into higher levels at PutterySalesFacilitate sales through proactively planning and executing marketing plans and incremental sales programs in collaboration with the Director of SalesManage the budget and business plan to meet or exceed planned financial performance, make adjustments as necessary to adapt to changing situationsDraft, communicate, track, and hold departments accountable for individual goalsConduct departmental performance incentive programs to deliver on incremental salesGuest ServicesCreate an on-brand Puttery guest experience through superior operationsExceed guest satisfaction goals through superior product quality and executionSeek out guest feedback and use for management and hourly team developmentMaintain a safe and secure facility for all Puttery guestsQualifications5+ years of experience managing a large team in a high-volume entertainment or food and beverage environmentAble to understand and interpret product sales mix, efficiency reports, product pars, labor reports, yearly budgets, and other corporate reports to develop action plans based on quantifiable data; proficiency in MS Office softwareAble to recruit, motivate, develop, retain, and promote top talent through thoughtful leadership and genuine concern for team member growthWork days, nights, weekends, and holidays as requiredOperate in a fast paced environment with constant distractionsMove about our facility and stand for long periods of time; our work is both indoors and outdoors year-roundLift and carry over 50 pounds regularlyBe a Puttery brand ambassador, championing our mission and valuesAchieve budgeted financial results in areas of responsibilityAct as a mentor and lead by strong exampleEstablish positive relationships through clear verbal and written communicationMaintain a professional image, both internally and externallyUphold a high level of personal accountability and decision-making skillWorking ConditionsFast-paced hospitality and entertainment environment with both indoor and outdoor areasRegularly required to stand, walk, and move throughout the venue for extended periodsWork schedule includes evenings, weekends, and holidays based on business needsFrequent interaction with guests and team members in high-energy settingsMust remain focused and adaptable in a dynamic environment with shifting prioritiesModerate to heavy lifting (up to 50 lbs.) may be required for setup and inventory supportNoise levels can be high during peak hours and eventsOccasional exposure to outdoor weather conditions year-roundPuttery is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Puttery takes action to prevent retaliation and to create a respectful, equitable and inclusive environment for everyone.