Project Manager

Retail Construction Project Manager

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Retail Construction Project Manager at JLL, you'll be at the forefront of transforming retail banking environments, leading the complete lifecycle of branch renovations, ATM installations, and facility upgrades. This dynamic role places you at the intersection of construction expertise and client relationship management, where you'll orchestrate multiple concurrent projects from initial concept through final closeout. You'll serve as the trusted advisor to financial services clients, balancing their need for speed-to-market with rigorous quality standards and regulatory compliance. Your technical acumen, scheduling prowess, and ability to coordinate diverse stakeholder groups—from architects and contractors to client executives and regulatory bodies—will directly impact how financial institutions serve their communities. This position offers the opportunity to shape the physical presence of retail banking while advancing your career with a global real estate services leader.

What your day-to-day will look like:

Portfolio Management & Project Coordination: Manage 8-15 simultaneous projects across various phases including branch renovations, ATM installations, decommissions, ADA upgrades, security implementations, and signage programs. Navigate each project from initiation through financial closeout while coordinating design development, permitting, construction execution, and commissioning activities across multiple locations.

Financial Stewardship & Budget Control: Develop comprehensive project budgets using historical data and market intelligence, establishing clear assumptions and contingencies. Track expenditures throughout the project lifecycle, process change orders, review invoices, and provide regular financial status reports to leadership and client stakeholders to ensure projects remain within approved funding parameters.

Schedule Development & Critical Path Management: Create and maintain master schedules for all active projects using Microsoft Project or equivalent tools. Monitor performance against milestones, identify schedule risks proactively, and implement recovery strategies to ensure projects meet completion deadlines while managing dependencies across concurrent initiatives.

Client Relationship Management & Strategic Communication: Act as the primary point of contact for clients throughout project duration, building trusted partnerships with client representatives across banking operations, property management, security, and technology teams. Facilitate transparent communication between internal teams and external vendors, ensuring project objectives and success criteria are clearly understood and consistently met.

Vendor Management & Quality Assurance: Prepare RFPs for architectural, engineering, contractor, and specialty services. Lead competitive selection processes, negotiate terms, and oversee contractor performance throughout construction to ensure compliance with contractual requirements, quality standards, and client expectations while maintaining positive working relationships.

Design Phase Leadership & Regulatory Compliance: Guide clients through conceptual development, schematic design, design development, and construction documentation phases with structured reviews and approvals at each milestone. Ensure deliverables meet banking industry requirements, ADA standards, building codes, and security specifications while coordinating with architects and engineers.

Documentation & Risk Management: Prepare comprehensive project documentation including charters, due diligence reports, meeting minutes, funding requests, status reports, and closeout packages in client-specified formats. Develop risk management plans, identify potential liabilities related to budget, schedule, quality, or compliance, and escalate concerns appropriately while implementing mitigation strategies.

Required Qualifications:

• Proven Project Management Track Record: 3-5 years of hands-on experience managing design and construction projects through all phases from concept to closeout. Demonstrated success in financial services or retail banking environments with understanding of operational sensitivities, security requirements, and technology coordination protocols specific to banking facilities.
• Technical Construction Knowledge: Strong working knowledge of architectural drawings, building systems, construction methods, and space planning principles. Ability to read and interpret complex technical documents including specifications, contracts, engineering drawings, and code requirements with confidence in identifying potential issues or conflicts.
• Financial Acumen & Analytical Capabilities: Proven experience developing detailed project scopes, budgets, and schedules with accuracy. Demonstrated ability to manage project financials, forecast costs, evaluate change order impacts, review contractor payment applications, and maintain multiple concurrent project budgets while identifying variances and cost-saving opportunities.
• Exceptional Communication & Stakeholder Management: Excellent interpersonal skills with demonstrated ability to interact effectively with C-level clients, senior management, and external partners including architects, contractors, consultants, and regulatory officials. Strong presentation capabilities for client meetings, executive reviews, and project status updates with ability to tailor messaging to diverse audiences.

Preferred Qualifications:

• Educational Foundation & Professional Credentials: Bachelor's degree in Architecture, Engineering, Construction Management, or related technical discipline. Professional certification such as PMP (Project Management Professional), CCM (Certified Construction Manager), or professional architectural/engineering licensure strongly preferred.
• Software Proficiency & Digital Tools: Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) with experience creating financial models, presentations, and reports. Working knowledge of Microsoft Project, Primavera, or equivalent scheduling software. Familiarity with web-based project management platforms and willingness to quickly adopt JLL proprietary systems and tools.
• Regulatory & Code Expertise: Understanding of permitting processes, building codes, ADA accessibility requirements, OSHA safety standards, and regulatory compliance frameworks applicable to commercial banking facilities. Experience navigating municipal approval processes and coordinating inspections with authorities having jurisdiction.
• Multi-Project Management Capabilities: Demonstrated capacity to prioritize and manage competing demands across 10+ concurrent projects in various development phases while maintaining meticulous attention to detail and meeting established deadlines. Strong organizational skills with systems for tracking action items, commitments, and deliverables across complex project portfolios.
• Leadership & Mentorship Experience: Track record of leading cross-functional project teams and coordinating activities among diverse stakeholder groups. Experience mentoring junior project managers or team members in project management methodology, client service approaches, and construction best practices.
• Construction Administration Experience: Practical experience with submittal review processes, RFI management, construction observation, punch list development, and project closeout procedures. Understanding of warranties, commissioning requirements, and O&M documentation standards for building systems and equipment.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location: On-site –Plano, TX

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay