FT RECEPTIONIST

Receptionist

The Receptionist serves as the primary point of contact for residents, families, visitors, staff, and external partners at Everlasting Services. This position is responsible for maintaining a welcoming, calm, and supportive front-desk environment while performing requested administrative and clerical duties. The Receptionist ensures effective communication, protects resident confidentiality, supports safety and security protocols, and contributes to the facility's mission of providing respectful, person-centered care to individuals with traumatic brain injuries.

Essential Duties and Responsibilities

Front Desk & Communication

• Greet residents, families, visitors, and vendors in a courteous and professional manner
• Answer, screen, and direct incoming phone calls accurately and promptly
• Manage visitor sign-in/sign-out procedures in accordance with facility policies
• Provide general information about the facility while maintaining resident confidentiality
• Communicate messages clearly and accurately to appropriate staff members

Administrative Support

• Maintain front desk records, logs, and documentation
• Assist with filing, data entry, copying, and other clerical tasks
• Receive and distribute mail, packages, and deliveries
• Maintain organized reception and waiting areas
• Update daily activities board and make intercom announcements

Resident & Family Support

• Interact respectfully and patiently with residents who may have cognitive, communication, or behavioral challenges
• Assist families and visitors with directions, questions, and facility navigation
• Notify clinical or support staff of resident needs or concerns observed at the front desk

Safety, Security & Compliance

• Follow facility safety, emergency, and security procedures at all times
• Monitor facility access and report concerns to appropriate personnel
• Maintain compliance with HIPAA and all confidentiality requirements

Professional Conduct

• Maintain a calm, supportive demeanor
• Demonstrate empathy, professionalism, and cultural sensitivity
• Collaborate effectively with interdisciplinary team members

Qualifications

Education & Experience

• High school diploma or equivalent required
• Previous receptionist, administrative, or customer service experience preferred
• Experience in healthcare, rehabilitation, assisted living, or social services strongly preferred

Skills & Abilities

• Excellent verbal and written communication skills
• Strong interpersonal skills with the ability to interact compassionately with diverse populations
• Basic computer proficiency
• Ability to remain composed and professional in challenging situations

Physical Requirements

• Ability to sit or stand for extended periods
• Ability to operate standard office equipment
• Occasional lifting of light office materials (up to 15 lbs)

Work Environment

• Healthcare or residential living facility serving individuals with traumatic brain injuries
• May involve exposure to residents with cognitive, behavioral, or emotional challenges

Schedule

• 5 days per week- Monday to Friday 8 AM - 4 PM, holidays included.

Requirements

• Valid Level One Fingerprint Clearance Card
• Current CPR/First Aid certification
• Must show proof of freedom from TB before client contact (two-part TB test)
• Clear the Department of Economic Security, Department of Aging and Adult Services Central Registry Background Check
• Willing to obtain Memory Care certification within 30 days of hire
• Strong work ethic, reliability, and compassion for individuals with special needs

Equal Opportunity Statement

The facility is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.