Project Manager

A Bachelor’s or Higher Degree is the minimum entry required for the position 7+ years of program or project management experience Oversee the triage, prioritization, and resolution of production incidents. Lead root cause analysis (RCA) to prevent recurring issues. SLA Compliance Experience owning program , end to end delivery, and communicating results to senior leadership Experience using data and metrics to determine and drive improvements. Manage Mentor and schedule Tier1 ,Tier2 and Tier 3 technical support team. Experience implementing repeatable processes and driving automation or standardization Strong working knowledge of ITIL frameworks, Agile methodologies, and DevOps practices. Knowledge of general AI tools. The pay range for this role is $100k - $105k per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insuranceand paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience, and location of the candidate. Thanks & Regards Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator View email address on click.appcast.io ." #J-18808-Ljbffr