Desktop Support Technician - DFW Airport

About the Job We are seeking a hands‑on Desktop Support Technician ( 7 months contract ) to support Layer 1 (L1) physical network operations in data center and network closet environments. This role focuses on racking, cabling, hardware turn‑up, and on‑site execution of network deployments. The ideal candidate is comfortable working independently, follows detailed deployment plans, and understands the importance of precision at the physical layer. This is not a network engineering or configuration role. Success comes from strong physical infrastructure skills, attention to detail, and knowing when to elevate to L2/L3 teams. What you’ll do Provide in-person, phone, remote, and email support to users of supported departments. Keep the ticketing system up to date with the status of all support requests. Keep inventory system up to date with all deployed computing asset information. Research, recommend, and order software and hardware requested by departments. Create and provision user accounts, email accounts, and necessary access for user staff. Provide support to end users in problem resolution for both Windows and Apple systems. Guide end users through troubleshooting procedures. Perform upgrades to hardware and software. Support printing and other peripheral computing devices. Perform set‑up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards. Participate in the identity and access management of various systems. Other IT support duties to be assigned. This is a 40‑hour week, which may vary to accommodate 5 days x 8‑hour coverage from 9:00 pm to 6:00 am onsite. Requirements 1 to 3 years’ experience performing hands‑on data center or network physical work. Familiarity with racking, cabling standards, and physical network infrastructure. Basic understanding of networking concepts at a high level (L1 fundamentals). Ability to follow written procedures, diagrams, and deployment documentation. Able to communicate cross functions. Nice‑to‑Have Skills Experience with enterprise hardware such as Cisco, Juniper, Arista, or similar vendors. Familiarity with ticketing or change management tools (e.g., ServiceNow). Basic awareness of Layer 2 concepts (ports, VLANs) for context only. Ability to read rack elevations, patch panels, and structured cabling diagrams. Physical Requirements Able to lift or push 20‑50 pounds of equipment if needed. Able to stand or kneel for extended periods of time. Able to use mechanical tools (screwdrivers, wrenches, pliers, hammers & drills). Motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end‑user environments we should connect and explore. Benefits Medical Insurance, Vision & Dental plans. On‑site Paid Parking. Professional Development Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and complement with recommended learning journeys via our L&D system, which caters to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division. Diversity, Inclusion & Belonging We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. Salary We offer a competitive range based on suitability or experience. ESP Global Services is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. #J-18808-Ljbffr ESP Global Services