Account Manager, Reverse Flow

JOB OVERVIEW

The Reverse Flow Account Manager serves as the vital bridge between foreign brokers and the U.S. subsidiaries of global enterprises. This role focuses on the technical execution of inbound multinational programs, ensuring local U.S. policies align with Global Master standards and domestic compliance. As a primary liaison, you will coordinate across international networks and EPIC’s strategic carrier partners to manage a high-volume, fast-paced book of business.

LOCATION

Remote – candidates must live in the Greater Atlanta, GA area and be able to travel to EPIC’s Sandy Springs, GA office as needed.

WHAT YOU'LL BRING

Active Property & Casualty license required 2+ years of commercial insurance experience within a brokerage or carrier setting Solid understanding of commercial lines and confidence managing complex accounts Experience with Agency Management Systems; familiarity with Sagitta or ImageRight is a plus Strong communicator who can clearly translate complex concepts and adjust to different communication styles Highly organized and detail-oriented, able to manage volume while maintaining accuracy Adaptable, patient, and solutions-focused with a strong client service mindset Interest in working with international partners

WHAT YOU’LL DO

Account Management & Client Advisory Serve as the day-to-day U.S. contact for foreign brokers and global entities, navigating diverse time zones and business etiquette Proactively identify coverage gaps and educate clients on U.S.-specific policy terms, exclusions, and local requirements Conduct comprehensive renewal reviews, present competitive options and additional coverage to maximize retention Build long-term trust through prompt issue resolution and consistent, proactive client contact Technical Placement & Negotiation Manage the full marketing lifecycle, from submitting detailed applications to binding policies via carrier portals Negotiate with underwriters and wholesalers to secure optimal premiums and commission structures Collaborate with Producers and Account Executive to ensure smooth transitions for new business Maintain deep relationships with carriers to stay informed on product changes and emerging industry trends Operational Excellence & Administration Process all policy documentation—including binders, endorsements, certificates, and audits—with high accuracy Execute all workflows within the Sagitta Agency Management System, maintaining meticulously updated client files and activity logs Manage high-volume tasks in a fast-paced environment, prioritizing competing demands to meet strict deadlines Ensure compliance with internal quality standards and state-specific insurance legislation Remote Work Standards Maintain a private, secure workspace to protect company equipment and confidential correspondence Ensure high-speed internet reliability to support seamless collaboration across international time zones Maintain high responsiveness during business hours to support both the team and international clients Minimize personal interruptions during business hours to ensure dedicated client servicing

COMPENSATION

The base pay offered will be determined based on your experience, skills, training, certifications, and education, while also considering internal equity and market data.

BENEFITS

Generous Paid Time Off Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days Generous leave time options: paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave Employee referral bonus program of $1,500 per hired referral Employee recognition programs for demonstrating EPIC’s values plus additional awards and programs (and trips) Employee Resource Groups: Women’s Coalition, EPIC Veterans Group Unique benefits such as pet insurance, identity theft & fraud protection coverage, legal planning, family planning, and menopause & midlife support Additional benefits: 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment EPIC Gives Back – charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation Industry recognition: EPIC is in the top 10 of property/casualty agencies according to “Insurance Journal”

EEO AND DIVERSITY STATEMENTS

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered helps us to deliver the best outcome to our clients. Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr Epic Insurance