Technology Help Desk Specialist

Greenwood Community Schools

Position Type:
Technology

Date Posted:
4/27/2026

Location:
District

Date Available:
ASAP

Closing Date:
Until Filled
Overview: We are seeking a versatile and proactive IT professional to join our team. This role is based at Greenwood High School and supports the entire district. The position plays a key role in our educational technology environment, with a focus on customer support, account and device management, data accuracy, and routine reporting. The ideal candidate will serve as a central point of contact for the organization, bridging the gap between technical systems and user needs through direct support and clear communication.

Key Responsibilities:

Customer Support & Communication
Serve as a liaison between the Technology Department and non-technical stakeholders, including staff, students, and parents
Provide front-line troubleshooting and support to resolve user issues efficiently
Monitor the help desk and resolve tickets that can be completed remotely
Deliver technical assistance via phone, email, remote support tools, and in-person as needed. Translate technical concepts into clear, user-friendly guidance
Develop and maintain troubleshooting guides and documentation for recurring issues

Account & Device Management:

Manage account lifecycles, including creating accounts for new staff and students and disabling accounts upon departure
Prepare Chromebooks for new students, ensuring devices and accounts are properly configured and labeled.
Support secretaries and parents with PowerSchool, online registration, and password-related issues

Data Integrity & Security:

Support cybersecurity efforts, including password security, phishing awareness, and multi-factor authentication
Track student device repairs and coordinate communication with parents and appropriate school staff regarding insurance claims

Reporting & Data Management:

Generate reports on help desk activity, device status, and system usage
Produce data extracts for administrative needs, state reporting, and internal audits
Technical Collaboration & Support Assist building technicians with updates, repairs, imaging, and troubleshooting
Provide additional hardware and technical support during peak times, including school breaks and summer periods

Additional Responsibilities:

Perform other duties as assigned by the Director of Technology
Preferred Skills Experience with PowerSchool, Google Workspace Admin Console, ChromeOS, and Windows environments

Apply

Vacancy posted 3 days ago

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