Technology Help Desk Specialist

Position Type:
Technology

Date Posted:
4/27/2026

Location:
District

Date Available:
ASAP

Closing Date:
Until Filled
Overview: We are seeking a versatile and proactive IT professional to join our team. This role is based at Greenwood High School and supports the entire district. The position plays a key role in our educational technology environment, with a focus on customer support, account and device management, data accuracy, and routine reporting. The ideal candidate will serve as a central point of contact for the organization, bridging the gap between technical systems and user needs through direct support and clear communication.


Key Responsibilities:

• Customer Support & Communication
• Serve as a liaison between the Technology Department and non-technical stakeholders, including staff, students, and parents
• Provide front-line troubleshooting and support to resolve user issues efficiently
• Monitor the help desk and resolve tickets that can be completed remotely
• Deliver technical assistance via phone, email, remote support tools, and in-person as needed. Translate technical concepts into clear, user-friendly guidance
• Develop and maintain troubleshooting guides and documentation for recurring issues

Account & Device Management:

• Manage account lifecycles, including creating accounts for new staff and students and disabling accounts upon departure
• Prepare Chromebooks for new students, ensuring devices and accounts are properly configured and labeled.
• Support secretaries and parents with PowerSchool, online registration, and password-related issues

Data Integrity & Security:

• Support cybersecurity efforts, including password security, phishing awareness, and multi-factor authentication
• Track student device repairs and coordinate communication with parents and appropriate school staff regarding insurance claims

Reporting & Data Management:

• Generate reports on help desk activity, device status, and system usage
• Produce data extracts for administrative needs, state reporting, and internal audits
• Technical Collaboration & Support Assist building technicians with updates, repairs, imaging, and troubleshooting
• Provide additional hardware and technical support during peak times, including school breaks and summer periods

Additional Responsibilities:

• Perform other duties as assigned by the Director of Technology
• Preferred Skills Experience with PowerSchool, Google Workspace Admin Console, ChromeOS, and Windows environments