Director of Operations

Job Description

Summary

We are seeking a results-driven Director of Retail Fulfillment Center Operations to lead our distribution and fulfillment operations with a focus on operational excellence, continuous improvement, and team development. This executive-level role will oversee warehouse management, inventory optimization, order fulfillment, and logistics to ensure efficient, cost-effective operations that exceed customer service standards and support company growth.

Key Responsibilities

Strategic Leadership

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• Develop and execute fulfillment center strategies that align with company objectives and support aggressive growth targets
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• Lead multi-site fulfillment center operations with full P&L accountability and ownership of operational performance
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• Drive innovation in fulfillment processes, automation adoption, and technology enablement
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• Establish and monitor KPIs and operational metrics to measure effectiveness and identify improvement opportunities
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Operations Management

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• Oversee end-to-end fulfillment operations including receiving, warehousing, inventory control, order processing, and shipping
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• Optimize warehouse layouts, workflows, and labor deployment to maximize efficiency, throughput, and capacity utilization
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• Ensure inventory accuracy through disciplined cycle counting and inventory management procedures
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• Plan and execute peak season operations with effective capacity planning and contingency strategies
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Team Development & Leadership

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• Lead, mentor, and develop high-performing teams of fulfillment center managers, supervisors, and associates
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• Build a culture of safety, accountability, continuous improvement, and employee engagement
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• Design and implement training programs and succession planning initiatives to develop future leaders
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• Conduct performance evaluations and provide ongoing coaching to drive individual and team growth
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Financial Accountability

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• Develop and manage annual operating budgets across all fulfillment centers
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• Drive productivity improvements and control labor costs while maintaining service level commitments
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• Identify and execute cost reduction opportunities without compromising quality or customer satisfaction
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• Report financial performance and operational metrics to executive leadership with actionable insights
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Quality & Compliance

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• Maintain industry-leading standards for order accuracy, on-time delivery, and customer satisfaction
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• Ensure full compliance with OSHA regulations, safety protocols, and company policies
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• Implement quality control processes and continuous improvement methodologies (Lean, Six Sigma, Kaizen)
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• Manage vendor relationships and third-party logistics partnerships to optimize service and cost
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Technology & Innovation

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• Evaluate, select, and implement warehouse management systems (WMS), automation solutions, and material handling technologies
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• Leverage data analytics and business intelligence tools to drive data-driven decision-making and process optimization
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• Stay current with industry trends, emerging technologies, and best practices in fulfillment and distribution operations
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• Champion innovation initiatives that improve speed, accuracy, and scalability
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Qualifications

Required

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• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Operations Management, or related field
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• 10+ years of progressive experience in warehouse/fulfillment center operations
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• 5+ years in senior leadership roles managing large-scale, multi-site distribution or fulfillment centers
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• Proven track record managing operations with 100+ employees and demonstrating measurable operational improvements
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• Strong working knowledge of warehouse management systems (WMS), inventory control systems, and logistics operations
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• Excellent financial acumen with demonstrated P&L management experience
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• Demonstrated success leading process improvement initiatives and driving operational excellence
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Preferred

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• Master's degree in Business Administration (MBA), Supply Chain Management, or related field
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• Experience in retail or e-commerce fulfillment operations with omnichannel distribution experience
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• Lean Six Sigma certification (Green Belt, Black Belt, or higher)
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• Hands-on experience implementing automation technologies , robotics, or advanced material handling equipment
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• Background in high-volume, fast-paced fulfillment environments with seasonal peak demands
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• Experience managing operations in regulated or compliance-driven industries
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Core Competencies

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• Strategic planning and execution
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• Multi-site operations leadership
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• P&L and budget management
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• Change management and process optimization
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• Team building and talent development
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• Data-driven decision making
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• Cross-functional collaboration
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• Safety and compliance management
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• Technology adoption and innovation
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Join our team and lead the future of fulfillment operations excellence.