Director of Client Operations

Job Description

Business Overview

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Orion Worldwide is a global media company that generates value for our business partners. As the industry has evolved over the past two decades, so have we — expanding our global reach and product offering to deliver value for the world’s best brands, across nearly every category. The very best ideas are developed by people with diversity of background, thought and experience working together to develop customized solutions that best address our partners’ needs. A five-time winner of “Most Inclusive Climate” at the IPG Inclusion Awards, we scale our recruiting efforts beyond the traditional advertising candidate pool to find people who possess the passion, innovative thinking and collaborative skills needed to achieve our business goals and assist in cultivating a culture in which we can all be proud.

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Position Summary

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The Director, Client Operations provides strategic and operational leadership for the Client Operations function, ensuring the successful delivery of client reporting, reconciliation, payment support, and operational services. This role partners closely with the SVP, Business Operations to establish priorities, drive operational excellence, and develop scalable solutions that support evolving business needs.

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Working across Client Strategy, Investment, Operations, Client Finance, and agency leadership, the Director fosters cross-functional alignment, strengthens governance, and leads initiatives that improve efficiency, accuracy, and collaboration. The Director is responsible for building a high-performing organization that delivers consistent operational results while continuously enhancing processes and service delivery.

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Key Responsibilities

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• Partner with the SVP, Business Operations to define and execute the strategic priorities of the Client Operations function.
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• Lead and develop the Client Operations team, establishing clear priorities, goals, and performance expectations.
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• Oversee the delivery of client savings reporting, reconciliation activities, payment support, and other operational services.
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• Build strong partnerships with Client Strategy, Investment, Operations, Client Finance, and agency leadership to improve cross-functional collaboration and execution.
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• Identify operational risks, resolve complex issues, and drive alignment across multiple stakeholders.
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• Develop and implement scalable processes, governance frameworks, and performance metrics that improve operational effectiveness.
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• Champion continuous improvement initiatives, including process optimization, automation, and standardization.
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• Monitor workload, resource capacity, and business priorities to ensure timely and accurate delivery of operational commitments.
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• Provide leadership on strategic initiatives and organizational change that enhance the effectiveness of the Client Operations function.
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• Foster a culture of accountability, collaboration, innovation, and continuous improvement.
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Wage and Benefits

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We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family.

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The salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee’s/applicant’s skill set, level of experience, and qualifications.

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Employment Transparency

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It is the policy to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law.

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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

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For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position, please email View email address on ziprecruiter.com.

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R12494