Technical Account Manager

Making Science is a global digital acceleration company powered by Artificial Intelligence, with over 800 employees and a presence and technological development in 18 markets: the USA, Spain, Mexico, Colombia, Argentina, Brazil, France, Italy, the United Kingdom, Ireland, Portugal, Sweden, Denmark, Norway, Finland, Germany, the Netherlands, and Georgia.

As a consulting partner of Local Planet, the world's largest network of independent media agencies, Making Science develops technological solutions and offers digital marketing, Cloud for Marketing, Adtech, and Martech services through offices, delivery hubs, and centers of excellence that drive job creation and the availability of highly qualified technology talent globally.

The purpose of Making Science is to drive the digital acceleration and sustainable growth of its clients so that they are competitive in the new Artificial Intelligence paradigm. Acting as a comprehensive strategic partner that closes the gap between business strategy and AI-driven technological execution, the company is based on a Hybrid Intelligence model that augments human capabilities.

Its model is based on four proprietary business and innovation lines that stand out for their AI-native technological nature, with more than 400 engineers and data scientists:

• The Global Digital Agency with Technology , with 360 digital advertising services that integrate strategic planning, creativity, data, and technology.
• RAISING , the Technology Division , which combines business expertise with data science to offer solutions based on AI applied to marketing, such as ad-machina, the Agentic AI platform for integrated marketing.
• AWAKE , an AI Venture Studio , was created to lead the Artificial Intelligence revolution that industrializes the creation of AI-native startups and innovative projects that respond to the new needs of the digital economy.
• The Investment area, with Ventis and TMQ, is a business diversification line and implementation of the capabilities of all areas of Making Science.

The company participates in various ESG initiatives through the Making Science Foundation, with a firm commitment to obtaining a positive impact on society and the planet.

We are a department made up of Project Managers that handle Global Tech and Data projects at Making Science. This means that, within the field of Digital Marketing, we manage Web, eCommerce, Google Marketing Platform, CRO, and Data related projects, and others. We interact daily with teams that belong to other departments such as Software Engineering, Architecture and Infrastructure, Adtech, Data, among others.

We are a team that is eager to grow and do things the right way, 100% aligned with our corporate values, where we face the challenge of being "Customer and People Centric" every day.

What we’d like you to do

• Project Leadership & Roadmap Execution: Partner with US Consulting & Solutions Engineering leaders to ingest client requirements. Translate these into clear, actionable client roadmaps and project plans.
• Client Relationship Management: Act as the primary point of contact for clients. Lead kickoffs, deliver progress reports, and guide clients through each phase of their technical roadmap, ensuring high satisfaction.
• Global Delivery Coordination: Act as the direct liaison to our specialized Data Science and Engineering delivery teams in Georgia (Tbilisi), keeping projects on time, on spec, and aligned with client expectations.
• Account Growth & Upsells: As a project nears completion, collaborate with the US consulting team to identify next-step opportunities, design the next phase of the roadmap, and drive strategic upsells.
• Partner Orchestration: Seamlessly navigate a multi-stakeholder ecosystem that includes internal teams, client-side marketing/IT contacts, and key partners like Google.

What we’d like you to bring

• Experience: 2–4 years in technical account management, IT project management, or client-facing consulting, ideally within an agency, MarTech, or SaaS environment.
• GCP & Marketing Literacy: A strong conceptual understanding of the Google Cloud ecosystem and modern digital marketing data (e.g., BigQuery, GA4, GMP, first-party data scoring). You must be comfortable speaking to these technologies without needing to write the code yourself.
• Stakeholder Management: Exceptional communication skills with a proven ability to translate complex technical concepts to non-technical marketing stakeholders, and vice versa.
• Organizational Mastery: Highly organized with a knack for managing timelines, cross-border teams, and conflicting priorities in a fast-paced environment.
• Proactive Mindset: An eye for spotting client pain points and collaborating with consulting leads to position additional value-add services.

Perks of joining us

• We offer a competitive salary according to your worth and experience.
• We care about a healthy work-life balance. You can count on having flexible working hours and the possibility to work from home.
• Health, vision, and dental insurance included. 401k plan with company contribution.
• The opportunity to meet our international team with our Ambassadors Program.
• 15 paid days off per year of holidays (plus bank holidays).
• You will never stop learning with us: subsidized training, free language classes, learning capsules, an e-learning platform, and many more.
• Feedback is part of our day to day lives. We recognize a job well done through a continuous feedback model.
• The opportunity to work in a fast-growing company with peers who will challenge you to grow each day.