Account Manager, Nonprofit

US Salary Range: $58,000 - $65,000 base; $93,000 - $100,000 on-target earnings

About Us

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.

About the Role

The Account Manager, Nonprofit is responsible for driving revenue growth within our existing portfolio of nonprofit customers. As part of the Install Base Fundraising Solutions team, you will build strong relationships with nonprofit clients, understand their fundraising and engagement goals, and position our solutions to help them achieve greater impact.

You will manage a book of business, identify opportunities for renewal, expansion, and deeper engagement, and act as a trusted advisor to customers as they grow their fundraising programs.

Key Responsibilities

Account Management & Relationship Building

• Own a portfolio of nonprofit clients and serve as their primary point of contact for sales-related needs.

• Build strong, trust-based relationships with key stakeholders - development directors, fundraising managers, advancement teams, and executive leadership.

• Gain deep understanding of each organization's fundraising model, challenges, and opportunities.

Revenue Growth & Retention

• Meet or exceed revenue targets by driving renewals, cross-sells, and upsells within the install customer base.

• Develop strategic account plans to expand product utilization and increase customer ROI.

• Proactively identify at-risk accounts and partner internally to secure renewals.

• Leverage usage data and insights to uncover expansion opportunities.

Consultative Selling

• Conduct discovery to understand nonprofit clients' fundraising and supporter engagement needs.

• Package and present solutions that help clients improve donor acquisition, retention, and campaign performance.

• Collaborate with Customer Success, Support, and Professional Services to ensure smooth implementation and long-term value.

Engagement Strategy Support

• Guide nonprofit clients on best practices in fundraising campaigns and supporter engagement using our tools.

• Provide consultative recommendations that align with industry trends, platform capabilities, and client goals.

Operational Excellence

• Maintain accurate pipeline and forecasting in the CRM.

• Analyze account performance and generate actionable insights for ongoing relationship growth.

• Contribute feedback to product and marketing teams to enhance the customer experience.

Qualifications

Required

• 2-4+ years of experience in account management, B2B sales, customer success, or revenue roles.

• Experience working with nonprofit organizations or selling into the nonprofit sector.

• Proven track record of meeting or exceeding revenue targets.

• Strong consultative selling skills with the ability to translate client needs into solutions.

• Excellent communication skills-comfortable with presentations, facilitation, and relationship building.

• Proficiency with CRM systems and modern sales tech.

Preferred

• Experience with fundraising platforms, CRM/engagement tools.

• Understanding of nonprofit fundraising strategies, donor lifecycle, and campaign best practices.

• Ability to analyze customer data and convert insights into actionable account strategies.

Key Competencies

• Customer empathy & relationship-building

• Strategic account planning

• Consultative selling & problem solving

• Data literacy & forecasting

• Cross-functional collaboration

• Adaptability in a mission-driven, fast-paced environment

At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.

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Our Culture

At Bonterra, we're innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. At Bonterra, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here.

Compensation & Benefits

We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here.

Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of Bonterra's total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program.

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Equal Opportunity & Accommodations

At Bonterra, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law.

If you require a reasonable accommodation during the application process, please submit a request.