Communications Operations Manager

Job Description

The Communications Operations Manager plays a critical role in how UCSF Health Communications gets work done. The role has two primary areas of responsibility: driving the operational execution of communications projects and campaigns across the function and managing the day-to-day operation and continued development of The Bridge, UCSF Health's employee communications platform.

Great communications work depends on more than a good strategy or a strong idea - it depends on the hundreds of details that bring it to life. The Communications Operations Manager creates a structure that allows the team to execute at a high level, translating complex and fast-moving work into clear plans, owners, timelines and decision points. They manage intake and production workflows, coordinate work across teams and channels, anticipate what could get in the way, and make sure decisions turn into action. They help create an operation where people know what is happening, what they own and what comes next.

The same discipline applies to The Bridge. The Communications Operations Manager helps ensure the platform remains useful, current and trusted while continuing to grow with the organization. They work directly in the platform to publish and maintain content, keep critical information current, onboard and support contributors, manage moderation and reporting, and project manage new capabilities and phases of development.

This role is for someone who notices the details because they understand why the details matter. The right person understands how communications teams work, brings exceptional project management and organizational skills, and takes satisfaction in making complicated things run well. They create structure without rigidity, stay steady when plans change, anticipate problems before they become problems, and follow through. They care as much about the quality of the execution as the quality of the idea.

Responsibilities

The Communications Operations Manager plays a critical role in how UCSF Health Communications gets work done. The role has two primary areas of responsibility: driving the operational execution of communications projects and campaigns across the function and managing the day-to-day operation and continued development of The Bridge, UCSF Health's employee communications platform.

Great communications work depends on more than a good strategy or a strong idea - it depends on the hundreds of details that bring it to life. The Communications Operations Manager creates a structure that allows the team to execute at a high level, translating complex and fast-moving work into clear plans, owners, timelines and decision points. They manage intake and production workflows, coordinate work across teams and channels, anticipate what could get in the way, and make sure decisions turn into action. They help create an operation where people know what is happening, what they own and what comes next.

The same discipline applies to The Bridge. The Communications Operations Manager helps ensure the platform remains useful, current and trusted while continuing to grow with the organization. They work directly in the platform to publish and maintain content, keep critical information current, onboard and support contributors, manage moderation and reporting, and project manage new capabilities and phases of development.

This role is for someone who notices the details because they understand why the details matter. The right person understands how communications teams work, brings exceptional project management and organizational skills, and takes satisfaction in making complicated things run well. They create structure without rigidity, stay steady when plans change, anticipate problems before they become problems, and follow through. They care as much about the quality of the execution as the quality of the idea.

Qualifications

Requirements:

• Bachelor's degree in communications, digital media, or in a related field, or four years of experience.
• Five or more years of experience in communications, communications/marketing operations, project or program management, content production or a related field in a complex organization.
• Strong project and production management skills, with the ability to translate complex work into clear workstreams, owners, timelines and deliverables and manage work through completion.
• Exceptional organizational skills and attention to detail, with demonstrated ability to anticipate needs, identify gaps and ensure commitments and deliverables do not get dropped.
• Experience building and managing workflows using project-management tools such as Asana, Monday.com, Smartsheet or similar platforms.
• Experience working hands-on in digital communications or content platforms, including publishing and maintaining content; familiarity with digital accessibility standards and best practices.
• Ability to work with communications performance data, including producing recurring reports and identifying meaningful trends or issues.
• Strong communication and collaboration skills, with the ability to manage multiple priorities and coordinate work across teams and stakeholders in a fast-moving environment.
• Familiarity with digital accessibility standards and the ability to apply accessibility best practices to digital content and communications.
• Strong written, verbal and interpersonal communication skills, with the ability to coordinate work across multiple teams and stakeholders without formal authority.
• Ability to balance planned work with changing priorities and day-to-day operational needs while maintaining accuracy and follow-through.
• The ability to work onsite in our San Francisco office at least three days a week or more as required.

Preferences:

• Experience with SaaS employee communications or employee experience platforms such as FirstUp, Poppulo or similar tools.
• Experience supporting the launch, expansion or ongoing development of a communications platform or channel.
• Experience onboarding and supporting distributed content contributors, including familiarity with content governance, moderation and refreshing practices.
• Experience serving as an operational point of contact for a technology or platform vendor.