Field Services Engineer
$65k - $75kTata Consultancy Services
Job TitleField Service Support EngineerLocationSouth Ashburnham, MAJob FunctionTechnologyRoleEngineerMust Have Technical/Functional SkillsField service support experience under manufacturing domain, ITIL, SLA, incident management, IMAC, smart hands support On network, servers, OT security, service now ticking tool experience, asset management, stock management, audit, escalation management, meeting room support, excellent in customer communication.Roles & ResponsibilitiesManage day to day operation based on onsite support services, ticket management, KPI, escalation, IMAC, break fixes, dispatch support, asset delivery part Daas service across hub, spoke and dispatch sites, vendor management, meeting room support, customer connect, printer support, OT support, factory PCS support, manage team and customer request on priority.Generic Managerial SkillsExcellent customer handling skills, governance, lead operations with confidence, manage escalations at regional level, should be capable to be proactive to pick operations issue with customer and fix them, decision making capability, mentor team where possible, bring continues improvement.Salary Range$65,000 - $75,000 a yearDesired Candidate ProfileQualifications: Bachelor of Computer Science
Vacancy posted 1 day ago
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