Inside Parts Sales

Inside Parts Sales Person

Ziegler Cat has an opening for a full-time Inside Parts Sales Person to serve our customers. We are looking for a dedicated employee with a strong work ethic and excellent organizational, customer service, and communication skills to help support our growth.

Responsibilities:

• Provides superior customer service face-to-face or over the telephone to customers
• Helps customers determine correct parts needed, verify availability, and make recommendations
• Determines the correct parts and their availability, and completes parts orders
• Determines the supplying facility and mode of transportation for parts shipment
• Enters proper shipping information into the parts ordering system to process the order and generate an invoice
• Processes backorders, returns, and exchanges
• Assists their team with group and team sales, providing a link and collaboration between different departments during the sales process
• Communicates with customers for sales, follow-ups, and addressing potential issues
• Works in a cooperative manner with team and superiors
• Prepares quotes for service work, as well as engines, machines, and parts
• Assists customers with basic issues or concerns by taking action, providing alternatives, or escalating the issue to the more experienced team member
• Maintains a safe and productive workplace, keeping in mind the specific environmental standards of the department

Qualifications:

• High School Diploma or GED required; 2-year degree preferred
• 2+ years in diesel engine, construction or agriculture equipment, or automotive parts or service
• Up to 4 years of experience preferred
• Positive attitude and desire to work as a team player
• Basic computer skills (navigation, searching) and Microsoft Outlook (email)
• Basic telephone experience
• Basic customer service skills
• Personal characteristics: Customer Focus, Teamwork, Learning Orientation, Efficiency, Sociability
• Minimum Physical Requirements: Standing, sitting, walking, use of hands, talking, hearing

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

SEE YOURSELF AT ZIEGLER

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today! The pay range for this position is $20.96 to $25.12 Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant's location.

What We Can Offer You

• Competitive pay
• Health, dental, vision and life insurances
• Paid time off (PTO) – 15 days to start
• 9 Paid holidays
• 401(k) contributions & match
• HSA, Ziegler contributes up to $1000 tax-free annually
• Short-Term and Long-Term Disability Insurance, FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education assistance
• Advancement opportunities
• Safe, clean, and friendly work environment
• Military Friendly

Ziegler employs a wide variety of former U.S. Armed Services personnel. We actively hire those with prior military experience and accommodate the needs of Reserve and National Guard members.

Build Your Career at Ziegler

Ziegler sells and services CAT® construction and mining equipment, generators and industrial engines in Minnesota and Iowa, as well as AGCO agricultural equipment across Minnesota, Iowa and Missouri. Ziegler has a team focus, a first-class reputation for service, and a healthy work-life balance. We train our employees to do things the Ziegler Way — the right way —and then we take it one step further. If you're a talented, hard-working and down-to-earth person, you'll fit in perfectly here.