Client Success Manager

Job Description

Job Description

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

The Customer Success Manager is part of the Customer Operations organization and is responsible for successful completion of all customer projects. The team coordinates efforts between internal resources and customers in support of custom risk adjustment projects and reports on project status to all stakeholders. Customer Success Managers are hybrid project management and consulting resources that have strong healthcare industry knowledge combined with communications and project management skills. They are key to successful customer retention and project success.

What you will own:

● Lead the relationship with the customer ensuring that they receive the best possible result delivery, service and support.

● Manage coordination, tracking and reporting of all things related to customer projects.

● Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including: data integrations, coding management, engineering, sales, and executive teams.

● Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.).

● Own customer operations project management processes, tools, reference materials and cross functional usage.

● Monitor project status and success throughout the entire project lifecycle.

● Identify, analyze and resolve customer problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders.

● Prepare final reports and presentations for customers; calculate project results summaries, coordinate results delivery with the Sales team.

● Identify, define and execute process improvements in line with department needs and organizational goals.

● Partner with the engineering team to identify, prevent, and resolve software issues affecting customer projects.

What you bring to the table:

● 3+ years project management experience

● Familiarity with Healthcare data systems, data formats and processes with the ability to converse at a technical level

● BS degree in business, technology or related field

● Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems

● Advanced Excel skills, including vlookup, and pivot tables; some knowledge of SQL queries is helpful

● Excellent written and oral communication skills

Bonus points for:

● Strong bias for action and collaboration and well developed sense of urgency

● Strong curiosity and ability to correlate data from many sources

● Professional and respectful demeanor in a relaxed work environment

● Detail oriented, self‐starter with proven track record of execution and results

● Team player with a desire to learn and take on new responsibilities in a fast paced, innovative environment

● Advanced presentation skills; comfortable presenting to multiple audiences

● Ability to establish rapport with multiple client stakeholders

● Excellent meeting leadership skills, including meeting logistics, agendas, and meeting notes.

● Demonstrated ability to conceptualize, manage and prioritize multiple projects

● Prior startup experience a plus

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.

The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.

The estimated total cash compensation range for this role is:

$100,000—$120,000 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

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