Manager, ITS Clinical Systems Operations

JOB SUMMARY Under the direct supervision of the Chief Information Officer, this position provides leadership within the clinical analyst team. The role serves as project manager for clinical applications and related projects, responsible for the implementation and maintenance of all clinical applications. The incumbent cross‑trains with other analysts, rotates on call, and consistently delivers a product or service recognized for enhancing the patient and family experience. JOB FUNCTIONS Supervises and mentors all clinical analysts and EHR staff. Responsible for the implementation and maintenance of all clinical applications and systems. Serves as project manager for all clinical system projects. Reviews, evaluates and implements requests from user departments. Directly responsible for the management and maintenance of a subset of systems shared with clinical analysts. Maintains a high level of interaction with all clinical areas to continually enhance the patient experience and the end‑user experience. Shares on‑call duties with other individuals within Information Services. Coordinates and participates in both internal and external user group functions. Demonstrates an independent work initiative, sound judgement, diplomacy, tact, and professional demeanor. Demonstrates knowledge of and supports hospital mission, vision, values, standards, policies, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, and the code of ethical behavior. Stays current with technology through seminars, educational opportunities, and trade magazines. Other duties as assigned. QUALIFICATIONS Education Bachelor's degree in Healthcare, Information Technology, or a related field, or an Associate's degree with 3 years of IT systems management experience. Work Experience 4‑6 years of experience working with EHR systems. 5+ years of experience. Knowledge, Skills, and Abilities Leadership or supervision skills (preferred). Experience in inter‑ and intra‑departmental communications. Highly effective customer service skills. Strong problem‑solving skills, including the ability to analyze problems, determine causes, and initiate corrective action. Working knowledge of all software modules of the HIS, with in‑depth knowledge of selected modules shared with analyst staff. Experience with MEDITECH or Epic and database administration knowledge (preferred). #J-18808-Ljbffr