Customer Service & Communications Associate

Location: Margate, FL

Job Type: Full-Time, On-Site

This is a fully on-site position, and all interviews will be conducted in person. Only candidates local to South Florida will be considered for this role.

Company Description

Artègo USA is a professional haircare brand founded on the belief that true beauty starts with respect for hair, people, and the planet. The company delivers high-performance color, care, and styling products designed for salon professionals and discerning consumers. Its formulations feature certified organic ingredients and advanced biotech to support healthy, vibrant hair. Artègo USA focuses on creating sensorial experiences that combine innovative technology with mindful, sustainable practices, offering team members a chance to be part of a purpose-driven beauty brand.

Position Overview

As our Customer Service & Communications Associate, you’ll be the voice of Artègo USA for the salons we serve. You’ll answer customer calls and emails, take phone orders, help salons order online, and answer questions about our products and brand. You’ll also assist in managing our social media, create branded marketing materials and grow the Artègo USA salon community.

You’ll work directly with company leadership, including the Marketing Manager, COO and CEO, as well as our warehouse team. We’re looking for someone who is just as comfortable designing a brochure as they are answering customer calls with a friendly, professional touch.

Responsibilities

Marketing & Communications

• Help manage and grow Artègo USA’s presence on Instagram, Facebook, TikTok, LinkedIn and YouTube
• Create engaging social media content, including graphics, captions, videos and campaigns
• Design professional marketing materials such as brochures, flyers, catalogs, presentations, ads and sales collateral
• Build email marketing campaigns in Mailchimp
• Maintain brand consistency across all marketing channels
• Monitor social media engagement and respond to comments and messages

Customer Service & Salon Support

• Answer incoming calls and emails professionally and enthusiastically
• Assist salons with product information, pricing, education, promotions and ordering
• Process phone orders accurately
• Help salons navigate the Artègo Pro website
• Resolve customer questions with professionalism and urgency
• Build lasting relationships with salon owners and stylists

Sales & Business Development

• Reach out to every new salon that registers on the Artègo Pro website
• Welcome new customers to the Artègo family and help them with their first order
• Educate customers on our products, education, promotions and rewards program
• Make outbound calls to introduce Artègo to salons across the United States

Qualifications

• Background or experience in marketing, communications, graphic design, public relations, business or a related field
• Excellent written and verbal communication skills
• Outstanding phone etiquette and interpersonal skills
• Highly organized, with exceptional attention to detail
• Creative thinker with strong design skills
• Able to manage multiple projects at once
• Positive, energetic and customer-focused

Required Skills

• Adobe InDesign and Photoshop
• Social media management experience
• Strong copywriting and editing skills

Preferred Skills

• Mailchimp
• Shopify
• Canva
• Basic video editing (Final Cut Pro, CapCut or similar)
• Photography or content creation experience
• Knowledge of the beauty or hair industry

What We’re Looking For

We’re looking for someone who loves both people and creativity. The ideal candidate can confidently handle customer calls and emails one moment and design a professional marketing campaign the next. You’re creative, detail-oriented and proactive, and you genuinely enjoy building relationships with salon professionals.

This role is perfect for someone who wants to make a real impact at a growing company, where your ideas, creativity and communication skills will be valued every day.

Why Join Artègo USA?

At Artègo USA, we're building a community of passionate salon professionals across the country. Every phone call, every relationship, and every order matters. If you're someone who loves talking with people, thrives in a positive environment, and wants to make a meaningful impact with a growing premium beauty brand, we'd love to hear from you.

Join the Artègo USA team and help us bring exceptional service, education, and professional products to salons nationwide.