Group Benefits Account Manager

Location & Remote Status Candidates must be based in Virginia or North Carolina. No relocation assistance available. This is a fully remote position with minimal travel. Main Duties & Responsibilities Serve as the primary liaison for mid‑to‑large employer group clients, ensuring smooth delivery of employee benefits programs including medical, dental, vision, disability, life, and voluntary products. Manage day‑to‑day account servicing needs such as renewals, policy changes, eligibility updates, and compliance‑related documentation. Partner closely with clients’ HR and leadership teams to design benefits strategies that align with workforce needs, budget considerations, and long‑term retention goals. Oversee implementation of new benefit plans, ensuring a seamless onboarding process for both employers and employees. Conduct regular client reviews to assess plan performance, utilization trends, and satisfaction, recommending adjustments when needed. Collaborate with carriers to negotiate renewals, resolve escalated claims issues, and secure competitive pricing and plan designs. Deliver proactive communication and educational support to clients and their employees, including benefit presentations, enrollment support, and employee‑facing materials. Stay current on state and federal regulatory changes impacting group benefits and ensure clients remain compliant with ACA, ERISA, COBRA, and other applicable requirements. Skills & Requirements 2+ years of experience managing group health and ancillary benefit programs, ideally in an agency or brokerage environment. Current Life & Health license in NC or VA is required. Strong knowledge of medical, dental, vision, life, disability, and supplemental benefit offerings. Skilled at navigating carrier relationships, renewals, and claims resolution processes. Ability to interpret benefit plan documents and provide clear guidance to clients and employees. Excellent organizational skills with the ability to balance multiple client priorities simultaneously. Strong communication and presentation abilities, with experience leading benefit meetings and employee education sessions. Familiarity with regulatory guidelines (ACA, ERISA, COBRA, HIPAA) and best practices for maintaining compliance. Proficiency with benefits administration systems, spreadsheets, and client management tools. Seniority Level Associate Employment Type Full-time Job Function General Business and Sales Industries Staffing and Recruiting Insurance Employee Benefit Funds #J-18808-Ljbffr