Customer Service Representative

Job Description

Job Description

Adecco is hiring immediately for customer Service Representatives with a local client in Austin, TX.

Pay is $25.66 per hour.

Schedule: Monday - Friday 10:30 A.M. to 7:30 P.M

Location:- Austin, TX

Work Type:- 100% Remote but require Candidates residing nearby Austin as they will be called in once a quarter for Team engagements and programs. Candidates from Austin, Georgetown, Round Rock or surrounding area will be considered.

"One Stop Shop" for customers for any type of Services requests. This includes: Total Kit Management (TKM) Service Agreement Customers, On Demand Customers or Labor dispatch. Face of CLIENT for 24x7 call center support. Responsible for resolving customer issue from beginning to end. Works with internal organizations to resolve customer request, including, but not limited to: Field engineer, Logistics, Order Fulfilment, Marketing, Sales and internal organization.

•Responsible to process and maintain customer request via emails and phone call in SAP CRM System
•Responsible to create and maintain quotations/sales orders/service case in SAP CRM system
•Responsible in managing customer escalation by working closely with internal stakeholders
•Required to use existing procedures to problem solve customer escalation and follow up
•Required to maintain excellent communication and positive manner in interaction with customers and internal stakeholders
•Required to adhere to business, operation procedures and financial policy

• Strong communication skill - written and spoken (Ability to Use Positive Language)
• Knowledge of product or service
• Strong spoken and written english
• Additional language skill - for multiple region support
• SAP/CRM/ Supply chain process knowledge is a plus

Bachelor degree OR equivalent working experience
Master degree is a plus

Pay Details: $25.00 to $25.66 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.