Customer Experience Team

Job Title: Customer Experience Specialist (Delivery & Field Operations) (Includes Drivers & Event Delivery Team Members) Location: Miami, FL Department: Customer Experience / Operations Reports To: Operations Manager / Logistics Lead Employment Type: Full-Time & Part-Time Positions Available Who We Are – The Braxus Standard At Braxus Entertainment Group, we do not just deliver equipment — we deliver experiences . Our Customer Experience Team is the final and most important touchpoint with our clients. How we show up, communicate, dress, and execute directly reflects who we are as a company. We operate with high standards, high accountability, and zero excuses. We are looking for people who take pride in their work, understand that details matter, and believe that doing things the right way is non-negotiable. If you want an easy job where effort is optional, this is not the role. If you want to be part of a team that takes ownership, delivers excellence, and represents a premium brand — welcome to Braxus. Role Overview The Customer Experience Specialist is responsible for the safe, timely, and professional delivery, setup, operation (when required), and breakdown of Braxus equipment at customer sites. This role includes drivers and delivery crew members who interact directly with clients and are expected to represent the Braxus brand with professionalism at all times. You are not “just a driver.” You are the face of the company on-site. Key Responsibilities Delivery & Setup Safely transport equipment to and from event locations using company vehicles and trailers Load and unload equipment following Braxus safety and handling standards Set up equipment exactly as specified and according to safety guidelines Perform on-site walkthroughs with customers when required Customer Experience Arrive on time, in uniform, and prepared Communicate clearly and professionally with clients and site contacts Address basic customer questions confidently and respectfully Escalate issues immediately when something is outside of scope Event Execution & Breakdown Monitor equipment as required during events Break down and load equipment efficiently and carefully Leave customer sites clean, organized, and professional Safety & Accountability Follow all safety protocols, including proper anchoring, power, and equipment operation Perform basic equipment checks and report damages or concerns immediately Protect company assets and customer property at all times Team & Culture Work collaboratively with dispatch, logistics, and customer service teams Represent Braxus values through attitude, appearance, and work ethic Take ownership of mistakes and focus on solutions, not excuses Qualifications Required Strong work ethic and reliability Ability to lift, move, and handle equipment safely Professional communication skills Willingness to work early mornings, evenings, weekends, and holidays as needed For Driver Roles Comfortable driving trucks, vans, and trailers Preferred Previous experience in delivery, logistics, events, construction, or field operations Bilingual (English/Spanish) is a strong plus Familiarity with safety procedures and customer-facing work The Braxus Customer Experience Mindset We are looking for people who: Take pride in doing things the right way Understand that the smallest details matter Show up early, prepared, and professional Care about how customers feel after we leave Believe accountability is a strength, not a burden This role is for people who want to be trusted, relied upon, and respected . Compensation & Growth Competitive hourly pay based on role and experience Opportunities for advancement into: Lead Driver Field Supervisor Logistics or Operations roles Job Type: Full-time & Part-time 401(k) Health insurance Paid time off Paid training Vision insurance Why This Role Matters Customers may forget what we said in the sales process — but they will never forget how we showed up on event day . At Braxus, the Customer Experience Team defines our reputation . #J-18808-Ljbffr BraxusGroup