Associate Patient Care Coordinator
$18.91 - $29.88 per hourUnitedHealth Group
**Requisition number:** 2375273 **Job category:** Healthcare Delivery, Patient Services **Explore opportunities at Atrius Health,** part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind **Caring. Connecting. Growing together.** **Summary:** + Provides customer service and administrative support for the Radiology department + Serves as a key point of contact for patients, clinicians, and technologists + Responsible for scheduling appointments, managing referrals, conducting patient outreach, and supporting departmental operations + Works independently to coordinate patient access, improve workflow efficiency, and ensure smooth communication between patients, providers, and imaging staff **Primary Responsibilities:** + Manage patient flow, scheduling, and appointment availability + Schedule imaging exams and follow-up appointments + Assist with referral processing and coordinate communication with other departments + Contact patients regarding appointments and follow-up care + Determine urgency of appointments and appropriately prioritize scheduling needs + Verify insurance coverage and patient demographic information + Collect co-pays and deductibles for imaging services + Make appointment reminder calls + Process requests for copies of imaging records and CDs + Maintain department check-in processes and patient flow + Monitor referral/work queues and follow up on open referrals + Schedule appointment requests and assist with patient checkout as needed + Coordinate image sharing, retrieval of outside imaging, and PACS/EMR updates + Track internal and external imaging records according to department policies + Communicate imaging results to outside providers following department protocols + Maintain an organized and welcoming waiting room + Assist with training and onboarding of new radiology support staff + Provide backup coverage for support staff and support multiple regional locations as needed + Address routine patient concerns and complaints + Perform other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. **Required Qualifications:** + High School Diploma, GED, HiSET, or equivalent + Computer proficiency and ability to use healthcare technology systems + Proven solid customer service, interpersonal, organizational, and time management skills + Proven ability to use standard office equipment and electronic applications + Proven ability to work in a busy medical office environment with frequent interruptions **Preferred Qualifications:** + Associate's degree in Medical Assisting or Medical Office Administration certificate program + EMR experience or aptitude to learn and master EMR systems + Business experience, including cash handling/collections + Experience in a medical or clinical setting + Experience prioritizing and managing multiple tasks + Healthcare business office experience + Knowledge of CPT and ICD coding + Familiarity with medical terminology + Understanding of HIPAA and patient confidentiality requirements Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.91 - $29.88 per hour based on full-time employment. We comply with all minimum wage laws as applicable. _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._ _UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._ _UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._
$22.25 - $35.6 per hour
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$18 - $21 per hour
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...Patient Care Coordinator (PCC) in Radiology/Breast Imaging When you join the growing BILH team, you're not just taking a job, you're making... ...High school diploma or equivalent required; associate or bachelor's degree preferred. Prior experience in Radiology...Hourly payShift workRotating shift- ...Cancer Institute in Boston seeks a Unit Coordinator to provide essential administrative support... ...discharges, and assist families, patients, and staff with professional, patient-centered... ...service. As part of a collaborative care team, you will help maintain workflows,...
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- ...Israel Lahey Health is seeking a unit secretary to facilitate patient flow and coordinate admissions, discharges, and transfers, acting as a liaison... ...school diploma or GED and customer service experience, with preferred associate degree. #J-18808-Ljbffr Anna Jaques Hospital
$35.36k - $43.68k
...occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate individual to join our team as a Patient Care Coordinator. As a Patient Care Coordinator, you will be the first point of contact for our patients and play a vital role in providing...Hourly payFull time- ...Boston Medical Center seeks a Unit Coordinator to support the nursing station and front desk operations in the Float Pool. You will greet patients, coordinate clerical tasks, and liaise with clinical staff to ensure smooth patient flow and access to hospital services....Work at officeAfternoon shift
$17 - $21 per hour
...Patient Care Coordinator Professional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate individual to join our team as a Patient Care Coordinator. As a Patient Care Coordinator, you will be...Hourly payPart time- Boston Medical Center is seeking a Unit Coordinator to manage clerical functions at the nursing station/front desk. The role supports the clinical team by delivering patient care through administrative and customer service tasks. Location: M7E. Schedule: 24 Hours (Days...Afternoon shift
$45.5k - $54.4k
...Farber Cancer Institute in Boston, Massachusetts is seeking a patient scheduling manager for a clinical practitioner group. This... ...providing customer service to patients, and handling patient care coordination. The ideal candidate should possess a bachelor's degree in health...- ...problems, as well as sports related injuries and conditions. The Patient Care Coordinator position is responsible for welcoming patients, setting... ...: ~ High School Diploma or GED required ~ Associate or higher degree preferred ~1 year medical front desk...Work at office
$18 per hour
...therapy practice with locations across New England, we are committed to delivering life-changing outcomes for our patients.Join Us as a Patient Care Coordinator!The Patient Care Coordinator (PCC) is an integral part of the clinical team – they lead the way in creating...Flexible hours$22 - $26 per hour
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- ...We are always willing to interview the right candidate for a reception/patient care coordinator; this person has strong customer service skills, as well as being positive and friendly, and has a strong work ethic. There are multiple components of the job to keep you...Work at office
$19.5 - $26.24 per hour
...Massachusetts is seeking a dedicated administrative support professional. The role involves providing essential clerical support to patient care teams and maintaining electronic medical records, which directly influences patient care satisfaction. Ideal candidates should...Hourly pay- ...Lahey Health is seeking an Administrative Support professional in Winchester, MA. This role involves providing clerical support to patient care teams, maintaining accurate electronic medical records, and enhancing patient satisfaction through effective communication. The...
$28 - $32 per hour
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- ...Mass Oral Surgery in Norwood, MA is seeking a Patient Care Coordinator to manage front desk duties and patient interactions across two locations. You will be the first impression for patients and coordinate administrative tasks to ensure a smooth visit. The role requires...Work at office
$22 per hour
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...occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate individual to join our team as a Patient Care Coordinator. As a Patient Care Coordinator, you will be the first point of contact for our patients and play a vital role in providing...Hourly pay
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