Reception/Patient Care Coordinator
Winchester Optical, Inc.
We are always willing to interview the right candidate for a reception/patient care coordinator; this person has strong customer service skills, as well as being positive and friendly, and has a strong work ethic. There are multiple components of the job to keep you on your toes including working with our patient base face to face as well as via text and email. We are a relatively low volume but high customer service environment that strives for an excellent patient experience above all else. If you are excited about created an amazing customer and patient experience this may be the job for you!
Previous medical or optometric office experience is a plus, but not required.What You’ll Be Working On
Greet customers and patients when they arrive
Check-in and check-out patients and customers
Communicate with patients via phone, text and email
Answer the phone in the office
Schedule appointments for eye exams, contact lenses and eyeglasses
Review and look up medical insurance eligibility for patients
Review and look up out of network vision benefits for clients
Comply with all company policies and procedures including HIPAA
Review and prepare patient’s billing information
Clean, stock, and maintain supplies in the office
Qualifications
Excellent communication and relationships with clients, deliver top-notch service
Strong attention to detail, ability to multitask, and have strong organization skills
High comfort level with computers, electronic health records, and digital communication
Demonstrated compassion for patients
Ability to collaborate and work within a team environment
Promote and foster a positive work environment
Optometry or medical office experience not required, but a plus
Vacancy posted more than 2 months ago
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