Shift Manager

Job Description At RaceTrac, our Shift Managers set the tone for success - leading by example, empowering team members, and making every guest feel welcome. You’ll play a critical role in supporting store operations, driving performance, and developing future leaders - one shift at a time. What’s In It for You Competitive pay and shift-based incentives Career growth opportunities - many of our General and Co-Managers started as Shift Managers! Leadership development and hands‑on training to sharpen your skills Flexible scheduling to support work‑life balance A fast‑paced, people‑first environment where your leadership matters Complete benefits package - including medical, dental, vision, 401(k), paid time off (PTO), and more! What You’ll Do Lead a winning team on your shift Set the tone with a cheerful, can‑do attitude that motivates your team Provide clear direction and step in to assist with food service, stocking, cleaning, or cash handling Coach team members in real‑time, offering guidance and support during every shift Address guest concerns with empathy and professionalism, escalating when necessary Drive operational excellence Train and guide your team to meet RaceTrac’s guest service, food safety, and cleanliness standards Ensure proper execution of inventory, vendor check‑in, and promotional communication Oversee key store processes including write‑offs, cash wrap, and compliance documentation Lead shift change communication and ensure team alignment throughout the day Model communication and accountability – relay important updates from leadership team to shift associates Monitor task completion and provide immediate feedback to drive results Support a team culture rooted in accountability, respect, and teamwork Proactively step in during busy times or challenges—showing great leadership Key Responsibilities Model a cheerful demeanor in all interactions and hold team accountable to the same Provide clear direction while remaining willing to assist with various responsibilities, including food service, store cleaning, cash wrap, and stocking shelves/coolers Take the lead as a role model in proactively addressing and deescalating guest concerns with patience and empathy Communicate significant issues to the Co‑Manager or General Manager Hold yourself and the team accountable for meeting transaction expectations by managing line lengths Understand the importance of food service expectations and train associates to meet these standards Ensure the team is well‑informed about current and upcoming food promotions Maintain knowledge of all RaceTrac policies and federal, state, local safety regulations, ensuring staff compliance Conduct regular store walkthroughs to ensure tasks are executed correctly and provide feedback Escalate issues to Co‑Manager and General Manager as appropriate Train team members on updated policies and processes Ensure inventory control processes are executed consistently, including write‑offs, accurate receiving, and cash wrap controls Collaborate with vendors to ensure orders received accurately and foster positive relationships Effectively communicate information and instructions to associates on shift Provide real time constructive feedback and escalating as needed Monitor status of materials, supplies, merchandise to ensure stock levels accurate and direct adjustments Model teamwork by arriving on time, stepping in during busy periods, and working effectively with diverse backgrounds Qualifications 2–3 years of work experience (retail, restaurant, or food service preferred) 1+ years of leadership or supervisory experience (preferred) Comfort in fast‑paced, high‑volume, guest‑focused environments Ability to follow through on tasks and coach others to do the same Strong communication and team building skills High School Diploma or GED (in progress or completed) Ability to lift up to 50 lbs. and perform physical tasks without frequent breaks Willingness to obtain and maintain required permits (food handlers, alcohol server, etc.) Vendor management experience preferred Previous experience working in high‑volume, guest‑focused, transactional environment preferred Previous experience working in a retail environment preferred EEO Statement All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If this sounds like you, we'd love to hear from you! #J-18808-Ljbffr