Branch Manager

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Branch Manager II within PNC's Retail Branch organization, you will be based at 9190 Galleria Court, Naples, Florida 34109. Job Description Manages priorities through planning and execution to drive all aspects of branch performance. Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well‑being. Creates a differentiated customer experience, making banking easy in an omni‑channel environment. Leads and influences the agenda of a broad range of eco‑system partners. Accountable for risk management and compliance in a complex business environment. Builds a high‑performing team through the attraction, onboarding, coaching and development of branch team members. Leads, plans and executes a branded sales process to achieve sales targets and customer loyalty. Grows branch revenue through the acquisition and share‑of‑wallet growth of consumer and business households and by effectively leading eco‑system partnerships. Drives business banking results primarily through business development and community involvement activities. Coaches to consultative selling to drive results and enable customer financial well‑being. Has foundational understanding of balance sheet and income statement. Leads, coaches and ensures the delivery of a differentiated client experience. Coaches team to confidently engage with customers in technology‑enabled interactions, providing solutions and advice‑oriented consultation that improves client financial well‑being. Leads effective problem resolution, making banking easy for customers. Connects all of PNC, delivering a seamless customer experience in an omni‑channel environment. Drives the employee experience. Responsible for acquiring and retaining talent through effective onboarding, coaching and development. Makes talent development a priority for all branch team members. Ensures employees achieve performance and activity expectations through effective and ongoing performance management. Models PNC values by cultivating and supporting an inclusive workplace. Manages operational, human capital, reputational and business risk. Exercises leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures. PNC Employees take pride in our reputation and, to continue building upon that, we expect our employees to be: Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Fundamental Expectations of Our People Managers Include Intentionally – Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values – Role models our values with transparency and courage. Enable Change – Takes action to drive change and innovation that will transform our business. Achieve Results – Takes personal ownership to deliver results. Empowers and trusts others in decision making. Develop the Best – Raises the bar with every talent decision and guides the achievement of all employees and customers. Qualifications Preferred Skills – Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results‑Oriented Competencies – Branch Banking Services, Delegation, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management Work Experience – 5+ years of related experience, at least 2 years of previous supervisory experience. No university degree required, but comparable combination of education, job‑specific certification(s), and experience may be considered. Education – No Degree Certifications – None required Licenses – Notary Public in applicable state (subject to background checks per CFPB regulations) Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full‑time employees include: medical and prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short‑ and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back‑up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance for selected fully paid programs; a robust wellness program with financial incentives. Paid time off: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days; 15–25 vacation days depending on career level and years of service. For additional information, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us at View email address on click.appcast.io with the subject line “accommodation request” including your name, the job ID, and preferred contact method. Must not receive email not related to accommodation requests. Applicants may also call View phone number on click.appcast.io and say “Workday” for assistance. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to learn how PNC may use or disclose your personal information in its hiring practices. #J-18808-Ljbffr PNC