Customer Service Representative

Job Title

This position is National Remote. You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

We are continually searching for people like you to help us provide the most innovative health care services. Join a team that will make you feel valued and discover the meaning behind: Caring. Connecting. Growing together.

Positions in this function are responsible for providing expertise and customer service support to callers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries. This job requires working independently and most tasks are not continuously reviewed by others. Supervision/guidance is required for higher level tasks.

This position is full-time. Employees are required to have flexibility to work any 8-hour work shifts between the hours of 8:00 AM - 5:30 PM PST, Monday through Friday. This may not necessarily be within your time zone in which you reside as it is based upon client need and the time zone in which the client operates.

This will be on the job training and the hours during training will be during normal business hours.

Primary Responsibilities

• Answers inbound phone calls while providing a high-quality patient/caller experience.
• Reviewing patient liability questions and concerns.
• Schedules, reschedules and cancels appointments.
• Performs referral coordination including completing Open Referrals and/or referral tracking queue.
• Works all assigned work timely according to department standards and documents all actions in the system.
• Registers new patients, verifies patient demographics and health insurance, updates patient information in designated databases.
• Responds to general information requests and/or inquiries from patients, physicians, medical offices and other callers.
• Communicates effectively and in a professional manner.
• Processes all work-related responsibilities in an efficient, timely and accurate manner.
• Other duties as assigned.

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of experience in a call center or high volume call environment, handling customer service inquiries related to healthcare
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Flexibility to work any 8-hour shifts between the hours of 8:00 AM - 5:30 PM PST. This may not necessarily be within your time zone in which you reside as it is based upon client need and the time zone in which the client operates.

Preferred Qualifications

• Experience using EPIC

Telecommuting Requirements

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills

• Time Management
• Attention to Detail
• Empathy

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.