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Call Center Supervisor

Virtual Vocations Inc

United States

Leading a vibrant customer service operation during peak seasons, the Seasonal Call Center Supervisor will remotely oversee daily activities, motivate a diverse team, and ensure exceptional service delivery for a contract period of 30 days to 4 months. Key responsibilities Hiring, training, and preparing call center representatives to effectively respond to customer inquiries and troubleshoot issues Monitoring agent performance, providing coaching opportunities, and implementing corrective actions as necessary Driving continuous improvement through trend reporting analysis and identifying best practices for operational efficiency Required qualifications 3 or more years of call center experience in collections, sales, customer service, or technical support 1 or more years of supervisory experience preferred Strong computer skills and experience Must be a US citizen due to government assignment

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Vacancy posted 13 hours ago
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