AI Enablement Lead

Role Description

Liquid Agency is looking for an AI Enablement Lead to help transform how work gets done across the organization. This role is responsible for turning AI strategy into practical execution—helping teams adopt new tools, redesign workflows, build new capabilities, and realize measurable business impact.

As the internal operational owner of AI adoption, you'll lead the implementation and operationalization of Claude Enterprise, drive agency-wide enablement efforts, and partner with leaders across the business to identify opportunities where AI can improve efficiency, quality, and speed of work.

This role sits at the intersection of technology, operations, and change management. Success requires someone who can translate ideas into action, guide teams through change, facilitate learning, and continuously improve processes as AI capabilities evolve.

What you'll do

• Lead execution of AI initiatives and adoption programs across the agency.
• Drive the rollout, enablement, and ongoing optimization of Claude Enterprise.
• Partner with department leaders to identify opportunities for AI-enabled workflow improvements.
• Evaluate, test, and refine new ways of working that increase productivity, efficiency, and quality.
• Facilitate training sessions, workshops, office hours, and hands-on learning opportunities.
• Develop playbooks, documentation, prompt libraries, and other enablement resources.
• Collaborate with department AI Champions to support adoption and knowledge sharing.
• Help teams move successful AI pilots into scalable, repeatable operational processes.
• Support AI governance efforts by maintaining standards, promoting responsible AI use, and reinforcing confidentiality requirements.
• Track adoption, engagement, workflow improvements, and business outcomes to measure success.
• Share learnings, best practices, and recommendations that help advance AI maturity across the agency.

Qualifications

• 5+ years of experience in program management, operations, enablement, organizational change management, consulting, business transformation, or a related field.
• Proven experience leading cross-functional initiatives and driving organizational change.
• Demonstrated success implementing new tools, technologies, systems, or processes and supporting user adoption.
• Experience creating and delivering training programs, workshops, documentation, or enablement resources.
• Strong project management and execution skills, with the ability to manage multiple priorities and stakeholders.
• Excellent communication, facilitation, and relationship-building skills.
• Ability to influence and drive alignment without direct authority.
• Strong analytical and problem-solving abilities with a focus on measurable outcomes.
• Curiosity about emerging technologies and a passion for helping people work more effectively.
• Experience using AI tools such as Claude, ChatGPT, Microsoft Copilot, Gemini, or similar platforms in a professional setting preferred.
• Experience with process improvement, workflow redesign, digital transformation, or operational excellence initiatives preferred.
• Experience working in an agency, consulting, professional services, or other fast-paced environment preferred.

Benefits

• Play a foundational role in shaping how AI is adopted and scaled across Liquid.
• Work directly with leaders across the agency to influence strategy, operations, and ways of working.
• Help employees unlock new capabilities and work more efficiently through AI.
• Experiment with emerging technologies and help define best practices for the future of work.
• Join a collaborative, entrepreneurial culture that values curiosity, innovation, and continuous learning.
• Enjoy the flexibility of a remote-first environment while making a visible impact across the organization.