Inside Sales Representative

Inside Sales Representative (ISR)

JFlow Controls is headquartered in Cincinnati, Ohio, with an extensive representative network throughout the U.S. and abroad. We offer unique pattern designs with fully traceable raw materials, spectroscopic testing of casting, and numerically controlled machining. All valve components are inspected to international standards after assembly. The valves are fully tested to API598. The manufacturing process is committed to the ultimate in close tolerance production allowing to guarantee high quality, high cycle, and flexibility in materials to meet our customers' demands. The strength of our technically trained sales, engineering and service teams, the quality of our products, and our innovative solutions distinguish Advanced Control Products in the marketplace. Join our team!

Position Summary: As an Inside Sales Representative (ISR), you will serve as a key liaison between our customers and internal teams. This role requires a mix of technical acumen, customer service, and sales support. You will manage customer accounts, respond to inquiries, generate technical quotations, and ensure successful order fulfillment, all while building strong relationships with clients and cross-functional teams. This is an excellent opportunity for individuals with experience in industrial sales, particularly in valves and actuators, who are looking to deepen their technical knowledge while supporting high-impact projects in a collaborative environment.

Key Responsibilities

• Customer Service & Account Management
  • Serve as a primary point of contact for assigned customer accounts.
  • Maintain and manage accurate customer data in CRM/ERP systems.
  • Respond to inquiries via phone, email, and in-person interactions.
  • Provide proactive updates on orders, lead times, and shipping status.
• Technical Sales Support
  • Collaborate with engineering, operations, and regional sales teams to prepare quotations and proposals based on customer specifications.
  • Interpret technical documents and product requirements to recommend solutions.
  • Handle commercial and technical clarifications between customers and internal teams.
  • Process and follow up on customer orders in a timely and accurate manner.
• Project & Order Management
  • Support the sales cycle from inquiry to delivery.
  • Track and manage open quotes, customer follow-up, and key project milestones.
  • Ensure customer expectations are met or exceeded with timely resolution of issues.

Experience & Skills

• 25 years of inside sales or customer service experience in an industrial or manufacturing setting.
• Experience with industrial valves, actuators, automation, or flow control products is highly preferred.
• Strong interpersonal skills with a proven ability to manage customer relationships.
• High proficiency with Microsoft Office (Excel, Word, Outlook).
• Familiarity with ERP/MRP and CRM platforms.
• Ability to manage multiple priorities, meet deadlines, and remain detail-oriented in a fast-paced environment.
• Strong written and verbal communication skills.

Education

• High School Diploma or GED required; Bachelor's degree preferred or equivalent relevant experience.
• Permanent work authorization in the USA required.

JFlow Controls operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave. Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.