SOC Manager

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About American Technology Services LLC

American Technology Services (ATS) started in 1994 with the same mission as today, providing high-quality managed IT services, network support, and cybersecurity services to firms where quality matters most - the organizations that rely heavily on information technology and high levels of services. Over the years, ATS has built client trust that has lasted for years and years. As time goes forward, our consultative approach resonates well, and our “corporate knowledge” about our clients' IT operations helps our clients perform at a higher level.

About the role

We are looking for a highly experienced and strategic SOC Manager to take charge of our Security Operations Center (SOC) and managed the SOC Analysts. As the SOC Manager, you will be responsible for overseeing all threat detection and incident response activities, managing a team of analysts, and ensuring the effective operation of the SOC. This role demands a deep understanding of cybersecurity, excellent leadership skills, and the ability to make critical decisions in high-pressure situations.

What you'll do

• Team Leadership and Management: Lead a team of SOC analysts during assigned shifts, providing guidance, mentorship, and performance management. Ensure that all team members are effectively engaged in monitoring, detecting, and responding to security incidents.
• Operational Oversight: Oversee the day-to-day operations of the SOC during your shift, ensuring that all processes are followed, incidents are managed promptly, and service levels are maintained. Act as the primary point of contact for escalations during your shift.
• Advanced Threat Detection: Lead the team in the identification, analysis, and mitigation of advanced cyber threats. Apply expert-level knowledge to investigate complex incidents and ensure thorough remediation.
• Incident Response Support: Coordinate SOC resources in support of incident response efforts during your shift, coordinating resources, communicating with stakeholders, and ensuring that incidents are resolved efficiently and effectively.
• Shift Handover: Ensure seamless transitions between shifts by conducting detailed shift handovers, documenting all ongoing incidents, and communicating key information to the incoming shift lead.
• Process Improvement: Identify opportunities to enhance SOC processes, tools, and workflows. Lead initiatives to implement improvements that increase the efficiency and effectiveness of the SOC.
• Training and Development: Develop and deliver training programs for SOC analysts, focusing on advanced threat detection techniques, incident response best practices, and new tools or technologies.
• Reporting and Documentation: Ensure accurate and timely documentation of all security incidents, shift activities, and operational metrics. Prepare detailed reports for senior management on shift performance, significant incidents, and areas for improvement.
• Collaboration: Work closely with other SOC shift leads, the SOC Manager, and other IT and security teams to ensure consistent and coordinated security operations across all shifts.

Qualifications

• Education: Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a related field. A Master's degree or equivalent professional experience is preferred.
• Experience: 7+ years of experience in a Security Operations Center (SOC) or equivalent cybersecurity role, with at least 3 years in a leadership or senior analyst position. Proven experience in managing security incidents and leading a team in a high-pressure environment.
• Technical Skills: Extensive knowledge of networking, operating systems (Windows, Linux), and cybersecurity principles. Expert proficiency with security tools such as SIEM, EDR, IDS/IPS, and threat intelligence platforms.
• Certifications: Relevant certifications such as GIAC Certified Incident Handler (GCIH), Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), or equivalent are highly desirable.
• Leadership Skills: Strong leadership and people management skills, with the ability to inspire and motivate a team. Experience in performance management, coaching, and developing team members.
• Analytical and Problem-Solving Skills: Exceptional analytical skills, with the ability to quickly assess situations, identify root causes, and implement effective solutions.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate complex technical information to both technical and non-technical stakeholders.
• Decision-Making: Proven ability to make critical decisions under pressure, with a strong sense of accountability and responsibility.
• Shift Work: Willingness to work in a 24/7/365 environment, including leading night shifts, weekends, and holidays as needed.

Preferred Qualifications:

• Certifications: Additional advanced certifications such as Offensive Security Certified Professional (OSCP), GIAC Security Leadership Certification (GSLC), or other specialized cybersecurity certifications.
• Experience: Extensive experience in leading incident response efforts, threat hunting, and managing SOC operations. Familiarity with crisis management and business continuity planning.
• Scripting and Automation: Proficiency in scripting languages (e.g., Python, PowerShell) and experience in automating SOC processes.

Why Join Us:

• Leadership Opportunity: Take on a senior leadership role within a dynamic SOC team, with the ability to shape and influence the organization's cybersecurity strategy and operations.
• High-Impact Role: Engage with the most critical security incidents and play a key role in safeguarding the organization against advanced cyber threats.
• Professional Growth: Access to continuous professional development opportunities, including advanced training, certifications, and leadership development programs.