Commercial Business Manager

Commercial Business Manager at Roto-Rooter Plumbing and Drain Service This role’s primary responsibilities include developing, maintaining, and expanding business opportunities, selling and promoting all lines of business to commercial customers, renewing agreements, and establishing call plans.

ESSENTIAL FUNCTIONS

Develop and maintain an integrated business plan illustrating local market opportunities and pull-through efforts for the branch. Sell plumbing, drain cleaning, industrial, excavation, water cleanup, and water quality services to business and industrial clients. Establish and maintain access to accounts through account management by telephone and personal visits. Develop sales programs and strategies for client base. Execute contracts on behalf of the company, observing company policy as to credit terms of sale. Process work orders and complete all paperwork in accordance with approved standardized procedures. Conduct job completion follow-up with customers ensuring satisfactory completion of work. Market Knowledge Understanding of the customer base for the type of work being managed. Ability to interface with restaurant management and apartment complex managers. Customer Relations Develop relationships with customers to build customer loyalty. Handle customer questions, complaints, and praise. Work closely with service technicians in the selling and estimating processes. Seniority level Mid‑Senior level Employment type Full‑time Job function Sales, Business Development, and Customer Service Industries: Facilities Services Base pay range: $85,000.00/yr - $90,000.00/yr Additional compensation: Annual Bonus #J-18808-Ljbffr Roto-Rooter Plumbing and Drain Service